Fare Inspection Ambassador

Block by Block•Charlotte, NC

About The Position

Fare Inspection Ambassadors serve as the primary fare inspection team, conducting proof-of-payment inspections on designated vehicles and at transit facilities. They use professional, customer-service-centered, non-escalatory engagement to support fare compliance and a positive rider experience. The role also includes providing basic rider assistance and system information, helping with fare machines and mobile ticketing questions when appropriate, and directing riders to customer service resources. Ambassadors must follow safety and de-escalation protocols, report unsafe or escalated situations, and maintain professional conduct and appearance. They document inspection activity and provide written route, destination, passenger, and daily accomplishment reports. The position pays $24.00 per hour.

Requirements

Ability to walk and stand continuously during an eight-hour shift, with normal breaks.
Ability to work outdoors in all conditions while wearing provided inclement-weather gear.
Ability to speak, read, and write English to create basic reports.

Responsibilities

Conduct systematic proof-of-payment inspections onboard designated vehicles and at facilities such as train platforms and transit centers.
Use issued validation equipment to verify active fare media.
Apply a consistent inspection protocol aligned with fare enforcement.
On the Blue Line, rotate between railcars and platforms to avoid repeatedly inspecting the same riders.
Maintain clear, calm, non-confrontational communication during inspection interactions.
Document inspection volumes, compliance rates, and fare-related issues using the contractor’s data collection and reporting system.
Provide basic wayfinding and system information upon request.
Assist with fare machines and mobile ticketing questions when appropriate.
Direct riders to customer service resources as needed.
Maintain a professional, visible, and approachable presence.
Follow de-escalation and safety protocols provided during training.
Immediately report escalated or unsafe situations to Security or Transit Police.
Maintain a professional demeanor, uniform appearance, and compliance with the code of conduct.
Provide written reports of routes, destinations, passenger counts, and basic daily accomplishments and completed tasks.
Comply with applicable laws, regulations, policies, procedures, and Block by Block standards of professionalism.

Benefits

Medical insurance, with available FSA and/or HSA
Dental insurance
Vision insurance
Short-term and long-term disability insurance
Life insurance
Accidental death and dismemberment coverage
Critical illness coverage
Accident coverage
Vacation, sick time and/or PTO where required by local requirements and contract agreements
Paid leave where required by law
Holidays where required by contract agreement
Floating holidays where required by contract agreement
Birthday pay, eligible after one year of service at most locations unless otherwise stated in a CBA
Jury duty leave where required by law
401(k) Retirement Savings Plan