Manager, Executive and Office Operations

Thyme Care•New York, NY

About The Position

Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

Requirements

6–10+ years of experience in executive support in fast-paced, high-performance environments
2 + years of people management experience
Deep experience supporting senior or C-level leaders and managing complex priorities
Experience building or scaling systems, processes, or teams
Strong judgment and ability to operate in high-stakes, ambiguous situations
Experience leading or developing others, formally or informally
Experience in high-growth or scaling organizations is strongly preferred.
This role is best suited for someone who has been a high-performing EA and is motivated to build and scale a team and function.

Responsibilities

Build and run a cohesive executive support and office operations function that enables our leaders and teams to operate at their highest level.
Define standards for executive support across calendaring, travel, communication, and prioritization.
Build scalable systems and ways of working that improve consistency and reduce friction.
Design coverage models and hire and onboard EAs as the organization grows.
Manage, coach and develop the EA team and maintain a high bar for performance.
Provide direct executive support across senior leaders as needed while setting the standard for quality, judgment, and approach across the team.
Build and manage office operations, including the Nashville office, NYC office and future locations.
Establish scalable processes for workplace experience, internal events, and day-to-day operations.
Partner cross-functionally (People, IT, Finance) to ensure smooth, efficient operations.
Improve how executive support and office operations integrate with broader company workflows.
Build systems that increase efficiency, alignment, and focus across leadership and teams.