Manager, EPE Business Process & Continuous Improvement - Oahu

Hawaiian Electric•Honolulu, HI

23d•Onsite

About The Position

The Manager, EPE Business Process & Continuous Improvement supports the identification, prioritization, and enterprise-wide execution of performance excellence initiatives, programs, and projects in alignment with corporate strategy. The role provides expert execution in business process improvement, program and project management, process and project budgeting and costing, resource estimation, and regulatory guidance. It ensures strategic alignment, coordinates initiatives with the Strategic Transformation Plan and financial and budget goals, and evaluates success through benefits realization. Responsibilities extend across the three Hawaiian Electric companies. The manager works with leadership to identify and improve business processes, lead continuous improvement events and business process analysis, and implement and monitor the corporate continuous improvement plans and related governance. The position supports business cases, budgets, cost and resource assumptions, regulatory and permitting considerations, project requirements, schedules, progress reporting, and coordination of interrelated initiatives and shared resources. The role also participates in program management and continuous improvement governance, connects unit-level PMOs and champions with governing bodies, and provides portfolio and program management training, mentoring, and onboarding. It contributes to the development and maintenance of tri-company project management and business process methodologies, tools, and training materials. The position may be assigned to participate in company emergency response activities, including preparation.

Requirements

Thorough knowledge of performance management and operational and service excellence execution in support of an integrated enterprise aligned with corporate strategy.
Expert capability in conducting continuous improvement events, business process analysis, and program and project work.
Thorough knowledge of business process, portfolio, and project management financials, including business case development, justification, and benefits realization, and their relationship to strategic planning, regulatory, and budgeting cycles.
Working knowledge of business process and project management standards and methodologies, including DMAIC, value stream analysis, voice of the customer, waste reduction, project lifecycle management, work breakdown structures, progress tracking, scope management, risk mitigation, business analysis, and business case development.
Working knowledge of portfolio management, including idea generation, prioritization, portfolio balancing, and program or project termination or deferral and their strategic trade-offs.
Working knowledge of technology automation and related software applications, including business process, project management, and productivity tools.
Ability to develop, lead, and mentor others in business process and continuous improvement skills.
Ability to analyze, strategize, and schedule interrelated initiatives based on strategic value, risks, scope, schedule, and resource requirements; oversee concurrent delivery and inspect deliverables for quality.
Ability to conceptualize ideas quickly, adapt to changing priorities, identify root causes, and develop solutions.
Excellent facilitation, communication, and leadership skills, including the ability to align and influence teams that do not directly report to the role.
Strong attention to detail, structure, and rigor, with sound financial acumen in analysis, reporting, planning, budgeting, and forecasting.
Excellent organizational skills and ability to multitask, process information, and follow up systematically.
Strong analytical skills for monitoring requirements, resolving cost and time constraints, and addressing conflicting priorities.
Strong interpersonal skills to influence, motivate, and persuade groups and individuals; ability to handle difficult or sensitive issues with tact, courtesy, and discretion.
At least 10 years of experience as a business process lead and/or continuous improvement practitioner, including at least 8 years managing enterprise initiatives, programs, or projects.
At least 5 years of supervisory experience.
Bachelor’s degree in computer science, engineering, project management, process engineering, or a related field, or equivalent work experience.
Certified Lean Six Sigma (LSS) Green Belt certification.
IIBA Certified Business Analysis Professional (CBAP) certification.

Nice To Haves

Working knowledge of regulatory requirements such as SOX, PUC, and permitting.
Experience with regulatory, social, and public affairs review processes, including neighborhood boards, community groups, government agencies, political leaders, and media.
Experience in a public utility environment.
Certified Lean Six Sigma (LSS) Black Belt.
Project Management Professional (PMP) certification.
Certified Cost Estimator and Analyst (CCE/A) certification.

Responsibilities

Work with leadership to identify, analyze, prioritize, and improve business processes in alignment with strategic goals.
Lead the execution of continuous improvement events and business process analysis supporting initiatives, programs, and projects.
Implement and sustain the corporate CI Strategic Plan, CI Deployment Plan, and CI Communication Plan, along with related records management, operations room and information center, recognition, governance, and monitoring activities.
Apply Plan, Do, Check, Adjust (PDCA) routinely.
Ensure initiatives, programs, and projects follow measured guidelines for process improvement, business case analysis, budget development and costing, resource assumptions and allocation, and planning assumptions, including regulatory, environmental, and permitting requirements.
Mentor management in developing business cases that deliver expected benefits.
Monitor and report on whether initiatives, programs, and projects achieve post-improvement operational success aligned with strategy.
Work with leadership to identify, analyze, prioritize, and schedule interrelated process initiatives to achieve strategic goals.
Gather program and project requirements and report on goals, strategy, progress, and status.
Coordinate interrelated initiatives and proactively negotiate and manage issues involving shared labor, funding, logistics, and objectives.
Support and participate in established program management and CI governance processes, including following charter procedures, capturing and publishing meeting minutes, maintaining workspaces, and organizing agendas.
Ensure appropriate connections between unit-level PMOs and champions and governing bodies across Hawaiian Electric companies.
Conduct peer portfolio and program management training, mentoring, and enterprise-wide onboarding.
Contribute to the development and maintenance of the tri-company project management methodology, tools, and training materials.
Contribute to the development, execution, and monitoring of tri-company business process and business analysis methodologies.
Participate in company emergency response activities as assigned, including preparation activities.