Manager, EPE Business Process & Continuous Improvement - Oahu

Hawaiian Electric•Kailua, HI

24d•$123,000 - $159,800•Onsite

About The Position

The Manager, EPE Business Process & Continuous Improvement supports the identification, prioritization, and enterprise-wide execution of performance excellence initiatives, projects, and programs aligned with corporate strategy. The role provides expertise in business process improvement, program and project management, budgeting and costing, resource estimation, and regulatory guidance. It ensures strategic alignment and measures success through benefits realization after process improvements and projects. The manager coordinates initiatives with the Strategic Transformation Plan and financial and budget goals, supports internal and external process-area interactions, and leads continuous improvement in assigned functional areas. Responsibilities extend across the three Hawaiian Electric companies. The position works with leadership to identify and improve processes; deliver continuous improvement events and business process analysis; and implement, maintain, and monitor corporate continuous-improvement plans and related governance, communications, records, operations-room, information-center, and recognition activities. It supports business cases, budgets, costing, resource and planning assumptions, and post-project benefits monitoring. It also coordinates interrelated initiatives, gathers requirements, reports progress and status, manages shared-resource issues, supports governance processes, trains and mentors colleagues, and contributes to enterprise project-management and business-process methodologies and materials. The manager may participate in company emergency-response activities as assigned. The position is based in Honolulu, Oahu. The hiring range is $123,000 to $159,800, with placement depending on the selected candidate’s skills and qualifications.

Requirements

At least 10 years of experience as a business-process lead and/or continuous-improvement practitioner.
At least 8 years of experience managing enterprise initiatives, programs, and/or projects.
At least 5 years of supervisory experience.
Bachelor’s degree in computer science, engineering, project management, process engineering, or a related field, or equivalent work experience.
Certified Lean Six Sigma (LSS) Green Belt.
Certified IIBA Certified Business Analysis Professional (CBAP).
Thorough knowledge of performance management and operational and service-excellence execution aligned with corporate strategy.
Thorough knowledge of business-process, portfolio, and project-management financials, including business-case development, justification, and realization, and their relationship to strategy, regulatory requirements, and budgeting cycles.
Working knowledge of process and project-management methods and standards, including DMAIC, value stream, voice of the customer, waste reduction, project lifecycle management, work breakdown structures, progress tracking, scope and risk management, business analysis, and business-case development.
Working knowledge of portfolio management, including idea generation, prioritization, portfolio balancing, and program/project termination or deferment and associated trade-offs.
Working knowledge of technology automation, personal computers and/or mainframe systems, and related software applications.
Ability to develop, lead, and mentor others in business-process and continuous-improvement skills.
Ability to analyze, strategize, and schedule interrelated initiatives based on strategic value, risk, scope, schedule, and resources; oversee concurrent delivery; and inspect deliverables for quality.
Ability to conceptualize ideas quickly, adapt to changing priorities, identify root causes, and develop solutions.
Excellent facilitation, communication, and leadership skills, including the ability to align and influence teams that do not report directly to the role.
Strong financial acumen and attention to detail, structure, and rigor in analysis, reporting, planning, budgeting, and forecasting.
Excellent organizational skills and ability to multitask, process information, and follow up systematically.
Strong analytical skills for managing requirements, cost and time constraints, and conflicting priorities.
Strong interpersonal skills to influence, motivate, and persuade diverse groups, and to handle difficult or sensitive matters with tact, courtesy, and discretion.

Nice To Haves

Working knowledge of regulatory requirements such as SOX, PUC, and permitting.
Experience with regulatory, social, and public-affairs review processes, including neighborhood boards, community groups, government agencies, political leaders, and media.
Experience in a public utility environment.
Certified Lean Six Sigma (LSS) Black Belt.
Project Management Professional (PMP) certification.
Certified Cost Estimator and Analyst (CCE/A) certification.

Responsibilities

Work with leadership to identify, analyze, prioritize, and improve business processes in alignment with strategic goals.
Execute continuous-improvement events and business-process analysis supporting initiatives, programs, and projects.
Implement and sustain the corporate Continuous Improvement Strategic Plan and Deployment and Communication Plans, including related records management, archives, operations-room and information-center functions, recognition, governance, and monitoring.
Apply Plan, Do, Check, Adjust (PDCA) routinely.
Ensure initiatives and projects follow guidelines for process improvement, business-case analysis, budget development and costing, resource assumptions and allocation, and planning assumptions, including regulatory, environmental, and permitting requirements.
Mentor management in developing business cases and monitor and report on benefits realization and operational success after improvements and projects.
Identify, analyze, prioritize, and schedule interrelated process initiatives; gather program and project requirements; and report goals, strategy, progress, and status.
Coordinate interrelated initiatives and proactively negotiate and manage issues involving shared labor, funding, logistics, and objectives.
Support and participate in program-management and continuous-improvement governance, including following charter procedures, recording and publishing meeting minutes, maintaining workspaces, and organizing agendas.
Connect unit-level Project Management Offices and champions with governing bodies across the Hawaiian Electric companies.
Conduct peer portfolio and program-management training, mentoring, and enterprise-wide onboarding.
Contribute to the development and maintenance of tri-company project-management methodology, tools, and training materials.
Contribute to the development, execution, and monitoring of tri-company business-process and business-analysis methodologies.
Participate in company emergency-response activities as assigned, including preparation activities.