Manager, Enterprise Volunteer Enablement
About The Position
KeyBank’s Corporate Responsibility function collaborates across lines of business to strengthen the company’s brand and reputation while supporting clients, colleagues, and communities. The Manager, Enterprise Volunteer Enablement develops and executes KeyBank’s enterprise-wide volunteerism strategy, leading initiatives that advance teammate engagement, community impact, and business alignment through volunteerism, financial empowerment, board service, and civic engagement. The role oversees volunteer engagement across the enterprise and develops measurement and reporting frameworks to demonstrate the impact of volunteerism. It also oversees financial empowerment initiatives, including Money, Me & Key, ensuring alignment with community, business, and CRA objectives. The position is based in Cleveland, Ohio, with a hybrid schedule requiring three days in the office at 127 Public Square.
Requirements
- Bachelor’s degree in Communications, Marketing, Public Relations, or a related field, or equivalent experience.
- At least 3 years of experience in financial services.
- Demonstrated project-management leadership, including organizing, planning, and executing medium- to large-scale, multifunctional projects from vision through implementation.
- Demonstrated analytical, process-management, and conceptual skills.
- Ability to explain complex concepts clearly to business partners, senior leaders, and the sales force.
- Strong teamwork and interpersonal skills, with the ability to communicate with all management levels.
- Deep understanding of challenges and opportunities faced by diverse communities across Key’s footprint.
- Ability to work effectively with support partners and influence geographically diverse sales teams.
- Knowledge of financial products, such as deposit and credit products and investments.
- Advanced experience with Microsoft Excel and PowerPoint.
- Must be eligible to work without employment visa sponsorship; this position is not eligible for sponsorship for non-U.S. citizens.
Nice To Haves
- Experience in the banking industry with a strong understanding of key drivers of financial results.
Responsibilities
- Lead development and execution of enterprise-wide volunteerism, board service, and civic engagement strategy.
- Establish and support scalable volunteer programs that address community needs, business priorities, employee engagement, and brand visibility.
- Collaborate with the Social Impact Leader to identify national partnerships that create scalable volunteer opportunities aligned with enterprise priorities and local market needs.
- Serve as the enterprise subject matter expert on volunteerism, board service, and civic engagement, advising senior leaders on trends, opportunities, and best practices.
- Develop strategies to recruit, engage, retain, and recognize teammate volunteers across markets and lines of business.
- Develop ongoing communications, campaigns, recognition programs, and other initiatives that encourage year-round volunteer participation.
- Partner with KBINGs, market leadership, and business leaders to expand volunteer participation and community impact.
- Develop and manage programs that connect teammates with nonprofit board service opportunities aligned with community needs, business priorities, and colleague development goals.
- Collaborate with Human Resources, Learning & Development, and business leaders to position board service as a leadership development and community engagement opportunity.
- Lead the enterprise strategy for measuring, tracking, and reporting volunteerism outcomes and impact.
- Use volunteer data and insights to identify trends, opportunities, and areas for continuous improvement.
- Develop training resources and processes to support accurate logging and measurement of volunteer activity.
- Measure and report on board service participation, leadership representation, community impact, and organizational outcomes.
- Oversee enterprise financial empowerment programming, including Money, Me & Key and related financial education initiatives.
- Integrate financial empowerment opportunities into broader volunteer engagement strategies to maximize community impact and teammate participation.
- Collaborate with business partners, Community Responsibility Officers, and market leaders to scale and deploy financial education workshops across the enterprise.
- Perform other duties as assigned and comply with KeyBank policies and procedures, including professional and ethical conduct.
Benefits
- Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
- Benefits are available for this position; specific benefits are referenced in a linked benefits list.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
