Volunteer Manager

The Elizabeth Hospice • Escondido, CA

6d • $80,000 - $95,000 • Onsite

About The Position

The Volunteer Manager leads The Elizabeth Hospice’s agency-wide volunteer program, overseeing its development, operation, and continuous improvement. The role sets program goals and metrics, establishes consistent policies and procedures, supervises volunteer services staff, and works with departments across the agency to identify and meet volunteer-support needs. The manager oversees volunteer recruitment, screening, onboarding, training, development, assignments, recognition, and retention, while building community partnerships and representing the agency as a spokesperson for volunteer opportunities and impact.

The position ensures volunteer-program compliance with Medicare Conditions of Participation, accreditation standards, agency policies, and applicable regulations. It maintains systems for volunteer records and service tracking, evaluates program outcomes using data and stakeholder feedback, develops and manages the department’s annual operating budget, approves expenditures, and reports results to leadership and other stakeholders. The Volunteer Manager also collaborates with Philanthropy on funding opportunities and with department leaders to develop volunteer roles supporting patient care, family services, administration, fundraising, and agency initiatives.

The Elizabeth Hospice is a nonprofit serving San Diego County and south Riverside County. The position is based in Escondido, California, and includes moderate travel for special events, seminars, and workshops. The schedule is full-time, 8:00 a.m. to 5:00 p.m., with some evenings and weekends potentially required. The stated annual salary range is $80,000–$95,000, depending on experience and qualifications.

Requirements

• Bachelor’s degree in arts, communications, or business administration.
• Knowledge of Microsoft Office software applications.
• Personnel management experience.
• Excellent written and oral communication abilities.
• Current driver’s license and proof of auto insurance.
• At least three years of demonstrated experience in a nonprofit as a program coordinator or volunteer manager.
• Demonstrated exceptional presentation skills.

Responsibilities

• Provide strategic leadership, oversight, and continuous improvement of the volunteer program.
• Supervise Volunteer Supervisor/Coordinators and other volunteer services staff, including hiring, onboarding, coaching, performance management, and professional development.
• Develop annual volunteer program goals, objectives, metrics, and strategic initiatives aligned with agency priorities.
• Establish and maintain volunteer program policies, procedures, workflows, standards, and documentation across all regions.
• Oversee volunteer recruitment strategies supporting patient care, administrative operations, community engagement, and agency growth.
• Ensure volunteers complete required screening, onboarding, orientation, training, competency validation, and ongoing education.
• Develop volunteer advancement pathways, leadership opportunities, mentoring, ambassador programs, and specialized volunteer roles.
• Ensure assignments align with organizational needs and volunteers’ interests, skills, and competencies.
• Cultivate partnerships with community organizations, educational institutions, faith communities, civic groups, and businesses.
• Represent the agency and serve as a spokesperson on volunteer opportunities, community involvement, and volunteer impact.
• Develop initiatives that strengthen the agency’s community connections through volunteer engagement.
• Ensure compliance with Medicare Conditions of Participation, accreditation standards, agency policies, and applicable volunteer program regulations.
• Maintain systems for volunteer documentation, record retention, hour tracking, competencies, assignments, and service activities.
• Establish volunteer-services KPIs and monitor effectiveness through data collection, analysis, and reporting.
• Evaluate outcomes including recruitment, retention, engagement, patient support, outreach, administrative contributions, volunteer satisfaction, and organizational impact.
• Implement quality-improvement initiatives based on data, feedback, regulatory requirements, and organizational priorities.
• Develop and implement the department’s annual operating budget and approve department expenditures.
• Collaborate with the Philanthropy Department to identify and pursue funding for volunteer activities.
• Prepare and present reports to leadership, compliance committees, and other stakeholders on program performance and outcomes.
• Work with department leaders to identify, develop, and evaluate volunteer opportunities supporting patient care, family services, administration, fundraising, and agency initiatives.
• Ensure volunteer resources are efficiently utilized while maintaining appropriate supervision and support.
• Oversee volunteer recognition, appreciation, and retention programs.

Benefits

• Competitive hospice industry compensation
• Benefits package with multiple plan offerings and generous employer contribution
• 401(k) retirement plan with employer match
• Supportive work culture encouraging work-life balance
• Paid time off, paid holidays, and floating holiday
• Employee development program with individualized orientation and professional growth support
• Tuition reimbursement
• Monthly mileage reimbursement
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager