Volunteer Manager

One Federal Solution•New London, CT

2d•Onsite

About The Position

One Federal Solution (OFS) is seeking an experienced Volunteer Manager to support our Federal Government client in New London, Connecticut. The Volunteer Manager will oversee the recruitment, onboarding, training, scheduling, engagement, and retention of volunteers supporting a public-facing institutional environment. The ideal candidate will have experience in volunteer management, community outreach, nonprofit programming, or program coordination and enjoy building relationships and creating an engaging volunteer experience.

Requirements

Bachelor’s degree in Human Resources, Social Sciences, Communications, Museum Studies, or a related field.
Two (2) to four (4) years of experience in volunteer management, community outreach, or program coordination, preferably within a nonprofit or cultural setting.
Experience developing or implementing volunteer recruitment strategies.
Experience training individuals who interact with the public or support organizational programs.
Experience maintaining volunteer management or similar tracking databases.
Understanding of the legal distinctions between volunteer and employee labor.
Strong public speaking, interpersonal, communication, and organizational skills.
Ability to work effectively with individuals across different backgrounds and generations.
Strong conflict-resolution and relationship-management skills.
Must be able to successfully complete required Federal background and suitability screening.

Nice To Haves

Certified in Volunteer Administration (CVA).
Experience working within a nonprofit, museum, cultural institution, or public attraction.
Experience developing volunteer recognition and retention initiatives.

Responsibilities

Recruit volunteers for public-facing, educational, and administrative support functions.
Interview prospective volunteers and coordinate required onboarding and vetting activities.
Develop and deliver volunteer orientations and training.
Match volunteer skills and interests with organizational and operational needs.
Develop and maintain volunteer shift schedules to ensure appropriate coverage.
Maintain accurate databases and records of volunteer participation and hours.
Serve as a primary point of contact and advocate for the volunteer community.
Develop volunteer communications, newsletters, web updates, and notifications.
Coordinate volunteer appreciation activities, recognition programs, and events.
Collaborate with education personnel to prepare volunteers and docents to support educational programming.
Support volunteer retention, engagement, conflict resolution, and performance management.
Build relationships within the community to support volunteer recruitment and engagement.