Volunteer Manager

GEM Technologies, Inc.•New London, CT

1d•Onsite

About The Position

GEM Technologies, Inc. is seeking a full-time Volunteer Manager to support federal initiatives. The position is based in New London, Connecticut, and serves as the link between a museum and its community by recruiting, coordinating, training, and retaining volunteers and docents who support daily museum operations. The manager sources volunteers across age groups, develops educational modules, matches volunteers’ skills and interests to museum needs, and manages schedules, records, communications, recognition, and volunteer integration with the broader staff. The role also involves candidate interviews and vetting under Government procedures, training on museum history and visitor services, and instruction in emergency safety protocols. GEM is a federal contractor with more than 30 years of experience and over 270 employees. The company describes its approach as collaborative, focused on strong federal client relationships, a supportive workplace, and community involvement. Compensation depends on education, qualifications, and relevant experience. GEM offers employees a choice of benefit packages, including competitive salary, medical, dental and vision insurance with HSA and PPO options, paid time off, paid holidays, life insurance, and a matching 401(k) retirement plan. Salary information is not published on external job boards except where mandated by state requirements.

Requirements

Bachelor’s degree in Human Resources, Social Sciences, Communications, or Museum Studies.
2 to 4 years of experience in volunteer management, community outreach, or program coordination; experience in a non-profit or cultural setting is preferred.
Proficiency in volunteer management tracking databases, Microsoft Office, event registration systems, and scheduling software.
Comfort delivering presentations, leading large orientations, and representing the museum externally.
Diplomatic interpersonal skills to manage diverse personalities and handle performance issues within a volunteer pool.
Ability to tailor communication approaches across generational groups.
Ability to create non-monetary incentives and appreciation events to support volunteer retention.
Clear understanding of legal distinctions between volunteer and employee labor laws.

Nice To Haves

Certified in Volunteer Administration (CVA) certification is highly desired.
Experience in a non-profit or cultural setting.

Responsibilities

Recruit, coordinate, train, and retain volunteers and docents supporting daily museum operations.
Source volunteers from diverse demographics, including students and retirees.
Develop educational modules to prepare non-experts to interact with the public or assist with collections.
Recruit volunteers for Government-approved roles, including gallery docents, museum ambassadors, educational assistants, and administrative support.
Interview candidates and collect or submit required volunteer-vetting information in accordance with Government procedures.
Train volunteers in the museum’s history, mission, visitor services, and emergency safety protocols.
Match volunteer skills and interests with museum operational needs.
Manage volunteer shift calendars to ensure coverage during peak hours and events.
Maintain accurate databases of volunteer hours and contributions.
Represent volunteers and integrate them into the broader staff culture.
Organize annual volunteer appreciation events, luncheons, and milestone awards.
Produce newsletters, web updates, and notifications to keep the volunteer network informed.