Manager, Enterprise Platforms - Supply Chain & Operations

Empower Pharmacy•Houston, TX

27d•Onsite

About The Position

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together. POSITION SUMMARY The Manager, Enterprise Platforms for Supply Chain and Operations leads the implementation, optimization, and sustainment of enterprise systems that strengthen Empower’s operational performance and scalability. The role owns platform delivery across ERP, WMS, TMS, manufacturing, and related systems, connecting procurement, inventory, logistics, and demand planning. Operating in Empower’s hyper-growth, highly regulated 503A/503B environment, this manager translates business priorities into integrated technology solutions and accountable execution. The position develops team capability, coordinates delivery with Operations, Procurement, Manufacturing, Finance, and IT, and maintains alignment with applicable regulatory requirements. Success requires strategic thinking, sound judgment, learning agility, and disciplined problem solving to improve visibility, reliability, and process efficiency. The manager applies automation and validated AI insights to improve inventory control and fulfillment while maintaining human accountability and appropriate data controls across supply operations.

Requirements

Strong knowledge of ERP, WMS, TMS, and manufacturing platforms, including integration considerations across procurement, inventory management, logistics, and demand planning.
Analytical and strategic planning skills to assess complex operational issues, prioritize platform improvements, and connect system performance with supply chain outcomes.
People leadership skills in coaching, setting expectations, coordinating work, and communicating across functions to build capability, accountability, and consistent delivery.
Advanced Microsoft Office skills, including Excel, Word, PowerPoint, and Outlook, to analyze information, document priorities, and communicate delivery progress accurately.
At least 10 years of experience managing or administering ERP, WMS, TMS, or related enterprise systems within supply chain or operations required.
At least 5 years managing teams supporting supply chain or operations systems, with demonstrated success developing employees and establishing performance accountability required.
Bachelor’s degree in Supply Chain Management, Information Systems, Business Administration, Engineering, or a related field, or an equivalent combination of education and experience required.
Experience in supply chain management, logistics, or operations, with demonstrated understanding of end-to-end processes and collaboration between business and technology teams required.

Nice To Haves

Customer Focus: Builds trust through customer-centric solutions.
Strategic AI: Guides responsible AI adoption and adaptation.
Optimizes Work Processes: Drives efficiency with continuous improvement.
Collaborates: Partners effectively to achieve shared goals.
Resourcefulness: Secures and deploys resources efficiently.
Manages Complexity: Simplifies and solves complex challenges.
Ensures Accountability: Delivers on commitments with integrity.
Situational Adaptability: Adjusts approach to shifting conditions.
Communicates Effectively: Tailors messages to diverse audiences.

Responsibilities

Translate supply chain and operations priorities into platform improvements that support scalable execution, end-to-end visibility, and alignment with Empower’s business objectives.
Manage implementation, enhancement, and sustainment of ERP, WMS, TMS, manufacturing, and related systems to maintain dependable capabilities across supply chain operations.
Define implementation objectives, milestones, and dependencies with business and IT partners, coordinating delivery activities and escalating obstacles that threaten agreed outcomes or timelines.
Coordinate system integration across procurement, inventory management, logistics, and demand planning to improve information flow, process continuity, and visibility into operational performance.
Identify workflow constraints and direct system enhancements that improve inventory control, order fulfillment, and logistics performance while reducing unnecessary manual effort and rework.
Apply approved AI capabilities to demand forecasting, validating outputs with business partners to improve planning decisions while preserving human accountability, data privacy, and regulatory controls.
Develop team capabilities through mentoring and practical learning opportunities, strengthening enterprise systems expertise, collaborative problem solving, and adaptability to changing business needs.
Set clear expectations for delivery, service quality, and ownership, then address performance gaps with timely feedback and practical actions that reinforce dependable execution.
Assign work according to business priorities and team capacity, balancing implementation demands with ongoing system support and resolving competing commitments before delivery suffers.
Partner with Operations, Procurement, Manufacturing, Finance, and IT to clarify requirements, resolve competing needs, and maintain shared ownership of platform-enabled business outcomes.
Coordinate with business and IT partners to align platform implementations and enhancements with applicable regulatory requirements, maintaining established controls throughout operational changes.
Communicate platform priorities, delivery progress, and operational results clearly to stakeholders, using analysis to explain issues, recommend improvements, and support informed management decisions.