Supply Chain & Operations Manager
About The Position
SonoSim is seeking a highly organized, detail-oriented individual for a hands-on hybrid role supporting supply chain, order operations, and vendor and member communications. The position owns the operational lifecycle, including purchasing and vendor management, inventory forecasting, hardware logistics, order processing, software configuration, shipping, and member communication. It combines physical product logistics with software backend systems and requires accuracy, sound judgment, and the ability to balance packaging and shipping work with clear written and verbal product support. This is not a training role. The role is part-time, 20–25 hours per week, with regular onsite presence three days per week for packaging, receiving, and shipping and flexibility for remote work. It may require occasional schedule adjustments to meet shipping deadlines or time-sensitive member needs. The position requires moving products and supplies weighing up to 35 pounds. SonoSim is dedicated to transforming medical care through advancements in ultrasound education and training. Its SonoSim Ultrasound Training Solution is designed to remove traditional barriers to ultrasound proficiency by providing a platform for learning and teaching ultrasonography.
Requirements
- 3–5 years of work experience in an Operations or Supply Chain role, preferably in a SaaS or medical device industry.
- Highly organized, with the ability to plan and manage multiple projects concurrently.
- Aptitude for quickly learning new concepts and maintaining working knowledge of evolving products and workflows.
- Strong customer-service mindset and excellent written, verbal, and phone communication skills.
- Exceptional attention to detail.
- Comfort learning and using business software, order-management tools, spreadsheets, and shared communication systems.
- Demonstrated problem-solving skills, sound judgment, and a proactive approach to resolving issues.
- Ability to work independently and communicate effectively across teams.
- Adaptable, dependable, and willing to take ownership of routine and unexpected tasks.
- Ability to work onsite and move products and supplies weighing up to 35 pounds.
- Ability to meet daily shipping deadlines and occasionally adjust hours to support time-sensitive member needs.
- Bachelor’s degree in business, operations, communications, or a related field preferred; equivalent relevant experience will be considered.
Nice To Haves
- Experience working with Salesforce and Google or Microsoft applications.
- Experience with hardware/software products, manufacturing, or quality-controlled environments.
- Bachelor’s degree in business, operations, communications, or a related field.
Responsibilities
- Oversee order processing from receipt through activations, shipment, and delivery.
- Configure software correctly, manage accurate order details, prevent database errors, forecast inventory needs, and independently resolve vendor issues.
- Manage vendor relationships, vendor RMAs, and purchase orders.
- Manage ISO documentation and ensure activities follow documented ISO practices.
- Package and ship products according to established quality and packaging standards.
- Own inbound and outbound shipping operations, including domestic and international orders.
- Maintain current knowledge of evolving shipping requirements and update company systems, processes, and records as needed.
- Maintain organized, accurate physical inventory; receive, inspect, and store incoming products and supplies.
- Oversee inbound and outbound product inspections and support quality-control procedures.
- Conduct monthly inventory audits, reconcile inventory, and process member and vendor RMAs.
- Maintain inventory and order records in Salesforce.
- Identify workflow issues and suggest practical improvements.
- Serve as a helpful, professional first point of contact for member questions about orders, shipping, delivery timing, returns, and basic product guidance.
- Maintain working knowledge of SonoSim products, pricing, and delivery timelines.
- Provide backup support as needed.
- Periodically assist with accounts receivable collections and follow-up on overdue accounts.
- Build positive relationships by listening carefully, communicating clearly, and following through on commitments.
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What This Job Offers
Job Type
Part-time
Career Level
Manager
