Manager- ENT Clinical Services
About The Position
CEENTA is seeking an experienced and strategic Manager, ENT Clinical Services to lead ENT clinical workflow standardization, staff development, and Allergy Department operations across the organization. This role offers the opportunity to partner with physicians, executive leaders, and clinical teams to drive operational excellence, patient safety, and an exceptional patient experience. As the Manager, ENT Clinical Services, you will oversee ENT clinical workflow development and training while leading Allergy Department operations to ensure effective, efficient delivery of high-quality patient care. You will serve as a key partner in strategic initiatives, clinical education, and operational improvement efforts throughout the organization.
Requirements
- Bachelor's degree in Business, Healthcare Administration, or a related field preferred; or a minimum of five (5) years of healthcare leadership experience.
- Two to three years of supervisory experience in a medical office setting preferred.
- Experience leading clinical operations, workflow improvement initiatives, and healthcare teams.
- Experience in allergy services, ENT operations, or ambulatory healthcare settings preferred.
- Current BLS certification through the American Heart Association or American Red Cross required.
- Strong business acumen and strategic operational leadership capabilities.
- Demonstrated ability to lead teams, develop employees, and foster a collaborative work environment.
- Experience managing change and implementing continuous improvement initiatives.
- Proficiency with Electronic Medical Record (EMR/EHR) systems.
- Strong Microsoft Office skills, including Outlook, Word, and Excel.
- Excellent communication, problem-solving, and decision-making abilities.
- Ability to effectively manage competing priorities in a fast-paced clinical environment.
- Strong analytical skills with the ability to interpret operational and financial data.
Nice To Haves
- Certified/Registered Medical Assistant (CMA/RMA) or Licensed Practical Nurse (LPN) with demonstrated competency in allergy services preferred.
Responsibilities
- Develop and implement standardized ENT clinical workflows in collaboration with physicians and Compliance leadership.
- Lead Allergy Department operations, staff development, and performance management.
- Drive strategic growth initiatives and operational improvements in partnership with Executive Leadership.
- Oversee patient and staff safety programs, including regular departmental rounding and action planning.
- Monitor clinical operations through EHR dashboards, reports, work queues, and performance metrics.
- Direct clinical inventory management, purchasing processes, and supply optimization.
- Maintain vendor relationships and oversee clinical equipment maintenance and repair processes.
- Develop recruitment, retention, and employee engagement strategies to attract and retain top talent.
- Support educational partnerships and oversee technical and clinical student programs.
- Ensure clinical competency assessment, workflow training, and regulatory compliance for ENT and Allergy staff.
- Monitor financial performance, including budgeting, forecasting, patient collections, reimbursement trends, and operational efficiency.
- Partner with Revenue Cycle, Operations, and Providers to improve charge capture, denial management, and reimbursement outcomes.
- Promote an outstanding patient experience by addressing concerns, supporting patient engagement initiatives, and leading service excellence efforts.
- Ensure compliance with organizational policies, regulatory standards, required training, and certification requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
