Manager, Employee Relations

Universal Orlando•Orlando, FL

About The Position

The Manager, Employee Relations serves as a neutral party to investigate and facilitate the resolution of concerns raised by Team Members and managers within Universal Destinations and Experiences (UDX). The role addresses allegations such as unfair treatment, discrimination, harassment, and retaliation, while preserving the confidentiality of those seeking services. It also liaises with NBCUniversal Legal, evaluates trends, assists with work environment assessments, and recommends resolutions to investigations. The position works independently with limited direction and makes fact-based recommendations. It partners extensively across HR, Legal, and the business, and supports a culture of direct relationships with Team Members.

Requirements

Bachelor’s degree in Human Resources Management, Labor Relations, or Business Administration.
At least 5 years of progressive Employee Relations experience, including significant experience conducting investigations, or an equivalent combination of education and experience.
Exceptional written and oral communication skills.
Strong analytical and organizational skills.
Collaborative, team-oriented approach.
Ability to identify, prioritize, and resolve issues quickly and effectively.
Experience conducting investigations in a corporate environment, with the ability to conduct them with empathy, tact, and discretion.
Ability to communicate effectively with Team Members and managers at all levels.
Strong conflict resolution skills.
Leadership, problem-solving, project management, and presentation skills.
Ability to manage risk while ensuring optimal outcomes.
Consistent attendance.
Ability to work independently with limited direction and make independent, fact-based recommendations.

Nice To Haves

Experience with labor unions.

Responsibilities

Conduct, coordinate, and handle internal investigations of highly sensitive or complex employment-related complaints, including allegations involving harassment, discrimination, retaliation, management, work environment, and reasonable accommodation.
Help ensure employment-related issues are resolved in a fair and consistent manner.
Review cases in the case management system for consistency and calibration.
Analyze case data regularly to develop metrics and identify trends for HR Business Partners and Operations.
Partner regularly with Legal, HR Business Partners, and NBCU Fair Employment Practices on sensitive matters.
Work with individuals and groups to assess work environments and support direct relationships with Team Members.
Recommend options to Operations and HR Business Partners to resolve conflicts, problematic issues, and concerns.
Bring systemic concerns to the attention of the organization and HR Business Partners for resolution.
Follow established UO Environmental, Health & Safety policies, procedures, and training, and participate in team member involvement activities.
Perform other duties as assigned.