Employee Relations Manager
About The Position
The Employee Relations Manager serves as a trusted advisor and subject matter expert, managing complex employee relations issues across retail stores, distribution centers, and corporate offices. The role reviews disciplinary action requests, conducts objective investigations into misconduct and ethics violations, and provides risk-insulated, policy-driven recommendations to leaders and business partners. The manager builds knowledge of retail business practices, policies, organizational structure, roles, and responsibilities to better understand the business. They analyze complaints and evidence, prepare written investigative reports and recommendations, partner with management and legal counsel to resolve issues, and identify workplace-conflict trends and root causes to recommend training or policy updates.
Requirements
- Bachelor’s degree.
- At least 5 years of progressive HR experience, including at least 3 years dedicated strictly to employee relations or workplace investigations.
- Proven experience supporting a multi-site, diverse workforce, including retail hourly staff, supply chain or distribution center personnel, and corporate professionals.
- Exceptional analytical skills, objectivity, ability to untangle complex interpersonal situations, and sound, defensible judgment.
- Verifiable success partnering with senior leaders and serving as a credible, trusted resource.
- Strong computer proficiency, including Word, Excel, PowerPoint, web browsers, and tools.
Nice To Haves
- Previous experience working in a retail environment.
- Comfort working in a remote environment.
Responsibilities
- Develop knowledge of retail business practices, policies, organizational structure, roles, and responsibilities.
- Gather, organize, and analyze complaint information to support written investigative reports.
- Perform initial analysis of complaints and requests for disciplinary action.
- Assemble relevant data, records, and other evidence to support investigative reports and disciplinary-action recommendations.
- Partner with management to resolve employee relations issues and provide coaching and counseling to management and staff.
- Collaborate with legal counsel on issues as appropriate.
- Identify trends and root causes of workplace conflict across varied work environments and recommend training or policy updates.
- Perform ad hoc responsibilities as needed.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) retirement plan.
- Basic life insurance.
- Supplemental life insurance.
- Disability insurance.
- Additional voluntary benefits, such as critical illness, hospital, and accident insurance.
- Employee discount.
- Career advancement opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
