Employee Relations Manager

Sizzling Platter•Murray, UT

9d•Onsite

About The Position

The Employee Relations Manager leads the employee relations team and serves as the primary escalation point for complex and sensitive cases, including matters involving senior and higher-level management. The manager coaches and develops four Employee Relations Specialists, personally guides high-risk investigations and resolutions, and provides the Vice President of Human Resources with strategic insight on case trends, risk, and recommended actions. The role primarily partners with the Murray, Utah Support Center, advising leaders on conflict, performance, discipline, and separation decisions. The manager advocates for fair process and employees while protecting the company’s interests, using sound judgment, discretion, and clear, caring communication when delivering difficult decisions. This is an in-office position at the Support Center five days per week. The role works closely with the HR team and the leaders it advises.

Requirements

At least 5 years of progressive Human Resources experience, including at least 3 years in employee relations or workplace investigations.
At least 2 years of experience leading or directly managing a team.
Bachelor’s degree in Human Resources, Business, or a related field, or equivalent experience.
Strong working knowledge of federal and state employment laws and regulations, including Title VII, ADA, FMLA, FLSA, and DOL Wage & Hour.
Demonstrated experience independently leading complex investigations, including those involving senior leaders, from intake through report and resolution.
Ability to deliver difficult decisions and tough messages clearly, calmly, and empathetically.
Sound judgment, impartiality, and a high level of confidentiality and discretion.
Excellent written and verbal communication skills, including the ability to write clear investigation reports.

Nice To Haves

Employee relations experience in California, including familiarity with California employment law.
PHR, SPHR, SHRM-CP, or SHRM-SCP certification.
HR experience in a multi-site restaurant, franchise, hospitality, or retail environment.
Bilingual ability in English and Spanish.

Responsibilities

Manage, coach, and develop four Employee Relations Specialists; set priorities, assign cases, and review investigation quality and documentation.
Serve as the escalation point for complex cases and drive consistent processes, guidance, and outcomes across the team.
Build team capability through regular feedback, case consultation, and career development.
Oversee and personally lead investigations into harassment, discrimination, retaliation, and other workplace concerns, especially those involving higher-level management.
Assess case severity and risk, determine appropriate resolutions, and recommend corrective action, discipline, or termination in accordance with company policy and applicable law.
Partner with the Legal Department and outside counsel on EEOC, agency, and other legal claims.
Provide the VP of HR and operations leaders with strategic insight into employee relations cases, risk exposure, patterns, and recommended actions.
Analyze case data, identify trends, and deliver regular reporting and recommendations on root causes and prevention.
Coach managers and senior leaders on conflict resolution, performance management, and disciplinary decisions.
Communicate difficult decisions clearly, directly, and empathetically to leaders and team members.
Maintain current knowledge of federal, state, and local employment law and legislation, and translate changes into practical guidance.
Keep employee relations policies, investigation standards, and manager resources current.