Manager, Employee Relations
About The Position
The Manager, Employee Relations leads the day-to-day operations of Hershey’s Employee Relations function, including complex employee relations matters, workplace investigations, accommodations governance, case management, reporting, and continuous improvement. The role serves as a trusted advisor to business leaders and partners with HR Business Partners, Legal, Ethics & Compliance, Corporate Security, and other stakeholders to support consistent processes, strong governance, and thoughtful risk management. The position leads and develops a team of Employee Relations professionals and partners with the Director, Global Employee Relations to advance analytics, process optimization, technology, automation, and other strategic priorities.
Requirements
- At least 5 years of progressive Human Resources experience, including significant Employee Relations experience and experience conducting complex workplace investigations and managing high-risk employee relations matters.
- Demonstrated leadership through coaching, mentoring, or developing others.
- Bachelor’s degree in Human Resources, Labor Relations, Business, or a related field.
- Strong working knowledge of EEO, ADA, PWFA, FMLA, and related employment laws and workplace regulations.
- Experience supporting workplace accommodations programs and complex accommodation matters.
- Ability to influence, advise, and collaborate effectively across multiple stakeholder groups.
Nice To Haves
- Master’s degree in Human Resources, Labor Relations, Business, or a related field.
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
- At least 2 years of people leadership experience.
- Experience with case management platforms, dashboards, workforce-risk analytics, process improvement, technology, automation, or transformation initiatives.
Responsibilities
- Lead complex employee relations matters and workplace investigations, serving as an escalation point for sensitive and high-risk cases.
- Partner with Legal, Ethics & Compliance, Corporate Security, HR, and business leaders to assess risk, determine appropriate actions, and support regulatory inquiries, audits, or employment-related claims.
- Ensure investigation quality, consistency, documentation, case governance, and service delivery standards across the Employee Relations function.
- Provide consultation and coaching to leaders on performance management, corrective action, workplace conduct, conflict resolution, policy interpretation, accommodations, and employment risk.
- Lead Employee Relations intake, triage, workload management, case assignment, escalation pathways, resource utilization, and workforce capacity planning.
- Oversee workplace accommodations governance, support complex matters and interactive process discussions, monitor trends, and evaluate vendor performance.
- Develop scorecards, dashboards, metrics, and insights to help HR and business leaders identify trends and proactively address organizational risk.
- Drive continuous improvement across processes, workflows, reporting, technology, automation, and user experience, including optimization of HR Acuity, ServiceNow, and related tools.
- Lead, coach, and develop Employee Relations team members, building capability in investigations, accommodations, analytics, process improvement, and business partnership.
Benefits
- Medical, dental, and vision coverage.
- Wellness programs supporting physical and mental health.
- Competitive pay and annual incentive opportunities.
- 401(k) with company match.
- Paid time off and company holidays.
- Flexible ways of working where applicable.
- Career development programs, learning opportunities, and internal mobility.
- Performance-based incentives and a comprehensive benefits package supporting physical, mental, and financial well-being, as applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
