Manager, Employee Engagement

Klaviyo•Boston, MA

3d•Hybrid

About The Position

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, we’re Built Different: a company of builders who take ownership, operate with candor, and believe we’re 1% done. That mindset shapes how we think about the employee experience. Every milestone, every ritual, every moment of recognition should reinforce what makes this company special and make Klaviyos feel proud to be here. We’re seeking a Manager, Employee Engagement to own the strategy, design, and delivery of the programs and moments that define what it means to be a Klaviyo employee. Where our Workplace Experience team owns the physical environment and local hub programming, this role owns the employee journey: the signature company moments, lifecycle touchpoints, recognition systems, community strategy, and cultural storytelling that connect Klaviyos to each other and to the company’s mission, no matter where they sit. This is a people leadership role within the Communications, Workplace & Experiences organization, reporting to the Head of Communications, Workplace & Experiences. You’ll build, develop, and inspire the Employee Engagement team while partnering closely with Internal Communications, Workplace Experience, People Operations, KRGs, L&D, and Employer Brand to create a cohesive, integrated employee experience. The ideal candidate is equal parts culture architect, program operator, and people leader: someone who can set a long-term vision for how Klaviyo shows up for its people, build the playbooks, systems, and measurement frameworks to deliver it at scale, and grow a team that makes it all happen.

Requirements

8+ years of experience in employee experience, employee engagement, event strategy, internal communications, or a related field, with at least 2+ years leading and developing teams.
Experience in a fast-growing tech or high-growth environment is strongly preferred.
A proven people leader and culture builder who believes deeply in the power of employee experience to drive engagement, retention, and organizational health. You hire well, develop with intention, and create an environment where your team thrives.
Equally comfortable setting a long-term strategic vision and rolling up your sleeves to execute programs with precision and care.
A strong program manager with experience building and operationalizing complex, multi-stakeholder initiatives from scratch. You build the system, not just the event.
An empathetic listener who uses data and employee feedback to shape programs that resonate across a diverse, global workforce.
Creative and innovative in how you design employee moments, with an eye for what feels modern, relevant, and human. You have strong taste and a high bar for quality.
A collaborative, cross-functional partner who builds trust quickly and influences without authority. You know how to align stakeholders and create shared ownership.
Clear and compelling in how you communicate. You can translate ideas into narratives that inspire action and connect individual moments to the bigger cultural story.
Energized by working in a fast-paced, evolving environment where you’re building something meaningful. Comfortable with ambiguity and wired to create structure from it.
Bachelor’s degree in communications, marketing, human resources, or a related field, or equivalent experience.

Responsibilities

Lead, hire, coach, and develop the Employee Engagement team. Set clear expectations, create space for growth, and build a team culture that mirrors the experience you’re designing for the rest of the company.
Own the strategy and end-to-end delivery of Klaviyo’s signature company moments: CKO, mid-year and holiday celebrations, Customer First Day, BFCM and quarterly release activations, K:BOS, and Open Enrollment/Wellness Week. These are the high-visibility, cross-company experiences that define our culture.
Ensure every signature moment is story-led and customer-connected. If a program doesn’t have a crisp narrative tied to a customer, product, or company moment, redesign it.
Architect and own the key lifecycle touchpoints that shape the Klaviyo employee journey: onboarding milestones, work anniversiesaries, employee appreciation, career transitions, and new parent moments. Make each one feel personal, intentional, and distinctly Klaviyo.
Build and operationalize a rewards and recognition strategy that celebrates Klaviyos meaningfully and reinforces our values and builder culture. Own the recognition programs, peer and leadership nomination processes, and the systems that support them.
Design and manage learning and connection moments such as Klaviyo Bites & Insights, Hackathons, Demo Fairs, and Peer/Leadership Coffee Chats that create cross-functional connection and celebrate the work.
Own the community strategy: build a playbook and formal process for Heritage Months, define the Heritage Month strategy and cadence, and formalize the KRG leadership structure and support model. Ensure community-led programming has strategic direction and the resources to deliver impact.
Own swag as a culture engine. Lead the global swag strategy, including the online swag store, anniversary and new hire kits, new parent gifts, and signature moment merchandise (BFCM, CKO, etc.). Every piece of swag should reinforce Klaviyo pride and feel intentional, not transactional.
Build the playbooks, frameworks, and measurement systems that enable scalable, consistent execution of engagement programs across all locations. Define what good looks like and make it repeatable.
Partner with people analytics to establish the employee listening program. Use survey data, qualitative feedback, and program metrics to continuously iterate on what’s working and make the case for what’s next.
Translate the Employee Experience strategy into a clear annual programming calendar, aligning signature moments, lifecycle activations, community programming, and swag drops into a cohesive narrative arc for the year.
Partner with Workplace Experience to ensure signature moments and cultural programming land well in every hub. You set the strategic intent and creative direction; WX brings it to life locally with programming adapted to each office’s unique needs.
Partner with Internal Communications to ensure every employee experience moment is amplified with clear, compelling storytelling that reinforces the Built Different narrative.
Drive culture alignment initiatives that reinforce Klaviyo’s ways of working, shared values, and sense of belonging across our distributed workforce.