Manager, Elder Care Management

Jewish Community Services•Baltimore, MD

2d•Hybrid

About The Position

Jewish Community Services (JCS) is seeking an experienced and compassionate full-time Manager, Elder Care Management to lead its Elder Care Management Program. The role oversees program operations, clinical services, fiscal activities, community outreach, and strategic growth while supervising and supporting Elder Care Managers. The manager maintains a small caseload, builds relationships with referral partners, ensures quality and compliance standards, and collaborates with agency leadership to expand services and strengthen community impact. The position operates in a hybrid work environment, with onsite work and regular local travel as needed.

Requirements

Master's or doctoral degree in Social Work, Gerontology, Human Services, or a related field.
Three to five years of relevant professional experience in aging services, care management, or a related field.
At least three years of supervisory or management experience.
Strong knowledge of elder care management processes, assessments, care planning, and service coordination.
Experience leading teams and supporting professional development.
Strong organizational, communication, and problem-solving abilities.
Ability to work independently and collaborate effectively with agency leadership and community partners.
Successful completion and acceptable results of criminal background clearances, drug test, and degree and/or license verification.
If the position requires driving, a valid driver's license, motor vehicle clearance, and proof of auto insurance are required at employment and must be maintained.

Nice To Haves

Understanding of JCS' relationship with The Associated, the Baltimore Jewish community, and the broader community.
Excellent community outreach, relationship-building, public speaking, and training skills.

Responsibilities

Develop and implement strategies to grow the Elder Care Management Program and increase community awareness.
Establish and maintain relationships with healthcare providers, hospitals, rehabilitation facilities, senior living communities, attorneys, financial professionals, government agencies, and community organizations; serve as a program ambassador.
Conduct presentations, educational workshops, training sessions, and outreach activities for professionals, caregivers, and community groups.
Identify referral sources and partnership opportunities, and monitor community needs and emerging trends to enhance services.
Collaborate with agency leadership on strategic planning initiatives.
Recruit, onboard, supervise, and evaluate Elder Care Managers and program staff.
Monitor caseloads and workflow to support timely, effective service delivery; provide professional guidance on assessments, care planning, service recommendations, crisis management, and complex client situations.
Review and approve client documentation, assessments, care plans, and case records; maintain compliance with agency policies, professional standards, and regulatory requirements.
Lead quality improvement efforts and monitor program outcomes and performance objectives.
Maintain a small caseload of older adults and families, ensuring high-quality, person-centered care management services and overseeing assessments, care plans, interventions, and service coordination.
Participate in annual budget planning and program revenue discussions; support grant management and reporting activities and ensure documentation supports grant reporting and program outcomes.
Collaborate with the Director of Aging Services to support program financial sustainability.
Participate in agency leadership meetings, including Management/Supervisory Council; collaborate across departments and contribute to agency-wide initiatives and strategic priorities.
Travel locally as needed for outreach, presentations, networking, and client-related needs.