Manager, Elder Care Management

The Associated and its Agencies•Baltimore, MD

3d•$70,000 - $75,000•Hybrid

About The Position

Jewish Community Services (JCS) is seeking an experienced and compassionate full-time Manager, Elder Care Management to lead its Elder Care Management Program. The manager oversees program operations, clinical services, fiscal activities, community outreach, and strategic growth while supervising and supporting Elder Care Managers. The role also maintains a small caseload, develops referral relationships, ensures quality and compliance, and collaborates with agency leadership to expand services and strengthen community impact. This position works in a hybrid environment, with onsite work as needed and regular local travel potentially required for outreach, presentations, networking, and client-related needs. The role offers an annual salary of $70,000–$75,000.

Requirements

Master's or doctoral degree in Social Work, Gerontology, Human Services, or a related field.
Three to five years of relevant professional experience in aging services, care management, or a related field.
At least three years of supervisory or management experience.
Strong knowledge of elder care management processes, assessments, care planning, and service coordination.
Demonstrated experience leading teams and supporting professional development.
Excellent community outreach, relationship-building, public speaking, and training skills.
Strong organizational, communication, and problem-solving abilities.
Ability to work independently and collaborate effectively with agency leadership and community partners.

Nice To Haves

Understanding of JCS's relationship with The Associated, the Baltimore Jewish community, and the broader community.

Responsibilities

Develop and implement strategies to grow the Elder Care Management Program and increase community awareness.
Build and maintain relationships with healthcare providers, hospitals, rehabilitation facilities, senior living communities, attorneys, financial professionals, government agencies, and community organizations.
Represent the program in the community and conduct presentations, educational workshops, training sessions, and outreach activities.
Identify new referral sources and partnership opportunities, and monitor community needs and emerging trends.
Collaborate with agency leadership on strategic planning initiatives.
Recruit, onboard, supervise, and evaluate Elder Care Managers and program staff.
Monitor caseloads and workflow to support timely, effective service delivery.
Guide staff on assessments, care planning, service recommendations, crisis management, and complex client situations.
Review and approve client documentation, assessments, care plans, and case records.
Ensure compliance with agency policies, professional standards, and regulatory requirements.
Lead quality improvement efforts and monitor program outcomes and performance objectives.
Maintain a small caseload of older adults and families requiring care management services.
Oversee the delivery of person-centered care management, including assessments, care plans, interventions, and service coordination.
Participate in annual budget planning and program revenue discussions.
Support grant management and collaborate with Quality Assurance staff on grant reporting requirements.
Ensure documentation and case activities support grant reporting and program outcomes.
Collaborate with the Director of Aging Services to support the program's financial sustainability.
Participate in agency leadership meetings, including Management/Supervisory Council.
Collaborate across departments and contribute to agency-wide initiatives and strategic priorities.