Manager E-Commerce

LKQ Corporation•Raleigh, NC

1d•Onsite

About The Position

Responsible for managing the generation of revenue and promoting sales of new and existing company products. Responsible for establishing goals and objectives for E-commerce team. Essential Job Duties Analyzes or resolves customer service issues or assists Inside Sales Coordinators in resolving customer service issues. Set, track, and report on key sales initiatives. Manage ecommerce efforts geared to growing business, increasing customer engagement and marketplace health, and optimizing the online experience. Track and measures ecommerce effectiveness to drive improvement or develop new selling opportunities. Assist in determining labor claims. Manage the reduction of damaged returns. Manage and support the continual improvement of our company’s quality improvement system. Assumes other duties as assigned. Supervisory Responsibilities Manage the work of others, including planning, assigning, scheduling and reviewing work, ensures quality standards. Responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff.

Requirements

High school diploma or equivalent.
5 years+ in specialized profession or equivalent; Proficient in specialty including prior senior lead / supervisor experience; Degree or equivalent work experience.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
Frequent use of Outlook, Word, Excel, graphics, etc.
Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and Powerpoint presentations to support business objectives.
Frequently communicates complex information across departments and interacts with management.
Can present, resolve and address delicate situations.
Can motivate and persuade others.
Problems are varied and complex, requiring analysis or interpretation of the situation.
Problems are solved using knowledge and skills, general precedents and practices.
Decisions generally affect own job or assigned functional area.
Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
Handle multiple tasks or projects simultaneously with moderate complexity.

Nice To Haves

Bachelor's Degree.
Prior automotive experience and knowledge of automotive parts.

Responsibilities

Analyzes or resolves customer service issues or assists Inside Sales Coordinators in resolving customer service issues.
Set, track, and report on key sales initiatives.
Manage ecommerce efforts geared to growing business, increasing customer engagement and marketplace health, and optimizing the online experience.
Track and measures ecommerce effectiveness to drive improvement or develop new selling opportunities.
Assist in determining labor claims.
Manage the reduction of damaged returns.
Manage and support the continual improvement of our company’s quality improvement system.
Manage the work of others, including planning, assigning, scheduling and reviewing work, ensures quality standards.
Responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff.