E-Commerce Assistant Manager

Easterseals-Goodwill Northern Rocky Mountain•Salt Lake City, UT

1d•Hybrid

About The Position

The E-Commerce Metro ASM supervises the activities of the local metro E-Commerce department. This role is cross-trained in all areas and serves as the primary point of contact in the E-Commerce Manager’s absence. Responsibilities include managing multiple store accounts, a greater volume of production and sales, multiple direct reports, and potentially multiple departments (EBooks). The role involves enhanced Inventory Management, preparation and delivery of training memos, reports, and forms. Effective communication with Goodwill store staff and management is essential. The Assistant Manager acts as a resource for information, guidance, and tools. Online sites are subject to changing and unpredictable circumstances, requiring the position to be responsive to these needs, show initiative, and be prepared to move between assignments as priorities change. This role facilitates the orientation of new technicians, observes performance, and communicates expectations. The Assistant Manager visits or communicates with Retail Stores weekly to resolve any store issues or concerns in a timely manner. They review performance data, including financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness. Additionally, the role involves monitoring supplies, maintaining stock levels, and planning for expenses per budget.

Requirements

Must have computer experience and be competent in internet use and a variety of computer software applications.
Must have strong interpersonal, communication, monetary, organizational, and decision-making skills.
Must be able to read, write and speak the English language in order to communicate with staff and customers.
Moderate adaptability required: work environment is occasionally hectic, and fast-paced, with irregular deadlines and/or unusual situations.
Ability to move independently or with reasonable accommodation within the facility and community.
Must be physically and mentally able to perform all requirements of the job.
Able to lift and carry 20-100 pounds with team lifting or mechanical assistance.
Able to stand, stoop, bend, or carry for extended periods.
Must have reliable transportation, a good driving record, valid driver’s license, and proof of personal vehicle insurance.
Completion of a background check is required.

Nice To Haves

Prefer profit and loss, sales, or cost management accountability experience.

Responsibilities

Supervise the activities of the local metro E-Commerce department.
Act as the “Go-To” in E-Commerce Manager’s absence.
Manage multiple store accounts, greater volume of production and sales, multiple direct reports, and possibly multiple departments (EBooks).
Perform enhanced Inventory Management.
Prepare and deliver training memos, reports, and forms.
Communicate effectively with Goodwill store staff and management.
Act as a resource for information, guidance, and tools.
Be responsive to changing and unpredictable circumstances on online sites.
Show initiative to accomplish tasks and be prepared to move between assignments as priorities change.
Facilitate the orientation of new technicians into the organization.
Observe performance and communicate expectations.
Visit or communicate with Retail Stores weekly.
Resolve any store issues or concerns in a timely manner.
Review performance data (financial, sales, activity reports, spreadsheets) to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
Monitor supplies, stay in stock, and plan for expenses per budget.
Manage responsibilities in the areas of Financial, Production, Inventory Management, Website Monitoring, Customer Service, Shipping, and Reports.