E-Commerce Assistant Manager

Easterseals-Goodwill Northern Rocky Mountain Brand•Salt Lake City, UT

1d•Hybrid

About The Position

The E-Commerce Metro ASM supervises the activities of the local metro E-Commerce department. This role is cross-trained in all areas and serves as the primary point of contact in the E-Commerce Manager’s absence. Responsibilities include managing multiple store accounts, handling a greater volume of production and sales, supervising multiple direct reports, and potentially overseeing multiple departments (e.g., EBooks). The role involves enhanced Inventory Management, preparation and delivery of training memos, reports, and forms. Effective communication with Goodwill store staff and management is essential. The position acts as a resource for information, guidance, and tools. Given the dynamic nature of online sites, this position requires responsiveness to changing circumstances, initiative, and the ability to shift between assignments as priorities change. Responsibilities include facilitating the orientation of new technicians, observing performance, communicating expectations, and visiting or communicating with Retail Stores weekly to resolve issues. The role involves reviewing performance data (financial, sales, activity reports) to monitor productivity and goal achievement, as well as monitoring supplies, managing inventory levels, and planning for expenses within budget. Key areas of responsibility include Financial Production, Inventory Management, Website Monitoring, Customer Service, and Shipping Reports.

Requirements

Must have computer experience and be competent in internet use and a variety of computer software applications.
Must have strong interpersonal, communication, monetary, organizational, and decision-making skills.
Must be able to read, write and speak the English language in order to communicate with staff and customers.
Moderate adaptability required: work environment is occasionally hectic, and fast-paced, with irregular deadlines and/or unusual situations.
Ability to move independently or with reasonable accommodation within the facility and community.
Must be physically and mentally able to perform all requirements of the job.
Able to lift and carry 20-100 pounds with team lifting or mechanical assistance.
Able to stand, stoop, bend, or carry for extended periods.
Must have reliable transportation, a good driving record, valid driver’s license, and proof of personal vehicle insurance.
All positions require the completion of a background check.
High School/Equivalent

Nice To Haves

Love thrifting?
Love working with computers?
Enjoy employee discounts?
Enjoy a flexible work schedule?
Prefer profit and loss, sales, or cost management accountability experience.

Responsibilities

Supervises the activities of the local metro E-Commerce department.
Acts as the “Go-To” in E-Commerce Manager’s absence.
Manages multiple store accounts.
Handles a greater volume of production and sales.
Supervises multiple direct reports.
Potentially oversees multiple departments (e.g., EBooks).
Performs enhanced Inventory Management.
Prepares and delivers training memos, reports, and forms.
Communicates effectively with Goodwill store staff and management.
Acts as a resource for information, guidance, and tools.
Responds to changing and unpredictable circumstances of online sites.
Shows initiative to accomplish tasks and moves between assignments as priorities change.
Facilitates the orientation of new technicians into the organization.
Observes performance and communicates expectations.
Visits or communicates with Retail Stores weekly.
Resolves store issues or concerns in a timely manner.
Reviews performance data (financial, sales, activity reports and spreadsheets) to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
Monitors supplies, stays in stock, and plans for expenses per budget.
Manages responsibilities in the areas of Financial Production, Inventory Management, Website Monitoring, Customer Service, and Shipping Reports.