Manager, E-Commerce Fulfillment

Pandora•Glen Burnie, MD

18h•Onsite

About The Position

This role will lead Pandora’s e-commerce fulfillment operations, ensuring seamless execution across both direct-to-consumer and marketplace channels. This leader will play a critical role in shaping the future of our digital fulfillment capabilities.

Requirements

Bachelor’s degree in Supply Chain, Operations, Business or related field
5+ years of DTC Distribution experience in e-commerce, fulfillment, or distribution operations
Experience supporting or scaling DTC and/or marketplace fulfillment (Amazon preferred)
Strong knowledge of warehouse systems (WMS, ERP) and fulfillment workflows
Demonstrated ability to build processes and lead operational transformation initiatives
Experience leading teams in a fast-paced, high-volume environment
Strong analytical and problem-solving skills with a data-driven mindset
Collaboration across functions and teams
Strong communication and stakeholder management
Adaptability in a fast-paced environment
Customer-focused mindset

Responsibilities

Lead the transition of e-commerce fulfillment in-house, establishing processes, systems, and team structure
Own onboarding and fulfillment readiness for marketplace vendors and future marketplace channels
Oversee end-to-end order execution including order processing, picking, packing, and shipping
Build scalable fulfillment processes to support growth across DTC and marketplace channels
Lead and develop a high-performing operations team, including labor and capacity planning
Partner cross-functionally with Logistics, Planning, Digital, and Customer Experience teams
Drive KPI performance including order accuracy, ship-on-time, and order cycle time
Identify risks and implement process improvements to enhance efficiency and customer experience
Develop and maintain SOPs, ensuring consistent and high-quality execution