Manager, District Parts & Service

Hyundai Motor Company•Jersey City, NJ

1d•$80,000 - $120,000

About The Position

The District Parts & Service Manager serves as the liaison between Hyundai Motor America and Hyundai dealerships. The role focuses on improving dealer performance in vehicle sales, customer retention, and profitability by communicating and implementing programs, policies, and procedures that support well-managed, profitable parts and service departments. The manager analyzes dealership operations, identifies deficiencies, recommends corrective actions, and helps ensure dealerships provide the proper Hyundai brand image while improving profitability. The position requires extensive overnight travel and includes providing technical support, managing customer concerns, reviewing dealer compliance, and representing Hyundai Motor America in customer and legal-related matters. The work model is field-based.

Requirements

High school graduate.
Six or more years of experience, including at least three years of directly related wholesale experience in automotive.
Knowledge of automotive retail.
Sound understanding of automotive dealership sales, service, and parts operations and financial services, with the ability to apply knowledge and experience to improve operational performance.
Strong written and oral communication skills.
Competent PC user and proficient with Windows-based software applications, including Microsoft Excel, Word, and PowerPoint.
Qualitative and quantitative analytical skills to solve difficult problems and suggest and test well-reasoned solutions.
Customer service skills, including understanding customer needs and expectations and developing and implementing solutions.
Business and financial literacy, including understanding business concepts, key financial indicators, and the impact or viability of alternative actions.
Organizational and planning skills, including controlling multiple projects through documentation, prioritizing, tracking, follow-up, and follow-through.
Negotiation and problem-resolution skills, including relationship building, integrity, trustworthiness, constructive conflict resolution, persuasion, and effective performance under pressure.
Results focus, including urgency, persistence, prioritization, high performance standards, and pursuing goals despite obstacles.

Nice To Haves

Bachelor’s degree preferred.
Master’s degree a plus.
Retail experience a plus.

Responsibilities

Communicate regularly with dealers to implement and administer HMA programs, policies, and procedures.
Monitor and advise dealers and regional management on performance and adherence related to Parts Sales, Inventory Control, Fixed Operations Training, Warranty Administration, Consumer Affairs, and Customer Satisfaction.
Communicate HMA objectives and work with dealers to make progress toward assigned goals.
Provide technical support to diagnose vehicle operating issues, verify warranty repair procedures, and address customer concerns.
Submit written reports and monitor dealer compliance with the HMA dealer agreement.
Recommend operational improvements to enhance customer satisfaction, retention, market penetration, and parts and service profitability.
Ensure consistent dealer attendance and participation in regional and satellite training programs.
Implement customer satisfaction processes and manage customer complaint resolution within the assigned district.
Meet with customers as required to resolve concerns.
Maximize parts and accessory sales within the assigned district.
Administer HMA goodwill funds to improve customer satisfaction and increase repurchase intent.
Represent Hyundai Motor America in Better Business Bureau and State Lemon Law cases, and assist corporate attorneys as needed.
Identify Parts and Service department deficiencies and recommend corrective actions.
Analyze technical concerns and authorize warranty and goodwill repairs in accordance with HMA policies.
Approve discretionary goodwill-related parts expenses.
Evaluate customer disputes and approve appropriate financial assistance in Hyundai’s best interest.
Complete special projects and assignments as required.
Travel overnight extensively.

Benefits

Compensation range of $80,000–$120,000 annual base salary.
Company-provided vehicle, including insurance and maintenance, for eligible employees.
Paid holiday shutdown between Christmas and New Year’s.
Vacation and sick time off.
Medical, dental, and vision insurance.
401(k) company match.
Additional 401(k) Employer Enhanced Contribution program, eligible after one year of employment, in addition to the regular employer matching contribution.
Basic life insurance.
Short- and long-term disability.
Mental health, wellbeing, and employee assistance program.
Health advocate services to coordinate care and services, assist with claims and billing issues, and explain Hyundai benefits.