Manager, Digital Workplace & Employee Experience

Mortgage Guaranty Insurance Corporation • Milwaukee, WI

4d

About The Position

MGIC is seeking a people-focused leader to oversee its Digital Workplace function. The Manager is responsible for the strategy, delivery, and continuous improvement of workplace technologies and employee-facing services, ensuring a secure, reliable, and productive employee experience. The role leads a high-performing team and partners across IT, the business, and external vendors to provide modern workplace services and operational excellence through service ownership, automation, standardization, and continuous improvement.

The position owns workplace services that include Microsoft 365, Teams, SharePoint, endpoint computing, virtual desktop infrastructure (VDI), voice, and meeting room technologies. It also manages service roadmaps, technology lifecycles, vendors, budgets, and strategic initiatives.

MGIC is a private mortgage insurance pioneer whose work helps people achieve homeownership sooner. It describes itself as a national organization large enough to offer new challenges while small enough for employees to make an impact and influence decisions.

Requirements

• At least 7 years of experience in IT, Digital Workplace, End User Computing (EUC), Service Management, or related technology leadership roles.
• At least 3 years of people leadership experience.
• Experience leading workplace technology services in a cloud-first environment.
• Strong communication, stakeholder management, and relationship-building skills.
• Proven ability to drive operational excellence, service improvements, and organizational change.
• Experience managing vendors, budgets, and service roadmaps.

Nice To Haves

• Experience with Microsoft 365, Teams, SharePoint Online, OneDrive, and related productivity platforms.
• Experience supporting endpoint computing, VDI, voice and telephony services, and meeting room technologies.
• Familiarity with Microsoft Intune, Microsoft Entra ID, and modern endpoint management practices.
• Knowledge of ITIL, Agile, Lean, and SRE principles.
• Experience using automation to improve service delivery and efficiency.

Responsibilities

• Lead the Digital Workplace function and employee technology experience.
• Own workplace services, including Microsoft 365, Teams, SharePoint, endpoint computing, virtual desktop infrastructure (VDI), voice, and meeting room technologies.
• Build relationships across IT, the business, and vendor partners to align services with organizational needs.
• Drive operational excellence, service performance, and continuous improvement using metrics, automation, service management practices, and employee feedback.
• Lead and develop a high-performing team focused on service excellence and accountability.
• Manage service roadmaps, technology lifecycles, vendors, budgets, and strategic initiatives.

Benefits

• Competitive salary and pay-for-performance bonus.
• 401(k) with company match.
• Profit sharing.
• Health savings account (HSA).
• Wellness program.
• On-site fitness center and classes at the corporate office.
• Paid time off and paid company holidays.
• Business casual dress.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed