Manager, Digital Products and Services

USTA National Tennis Center•Lake Nona, FL

2d•Hybrid

About The Position

Increase provider adoption of all USTA digital products and USTA national programs and services. Digital products include Serve Tennis, tools, and promotion of USTA digital product partner platforms. Drive adoption of USTA and USTA-affiliated partner products, including Serve Tennis facility management software, ITF World Tennis Number (WTN) products, and USTA Connect to help tennis operators further develop their business and support player activity and engagement. Host local and regional impact events to educate, inform, and drive adoption of our digital suite of products to tennis operators in a group setting. Identify and develop a robust pipeline of prospects by attending regional workshops, industry conventions, networking socials, and other methods, including collaboration with USTA National and Section Staff. Utilize USTA-approved CRM to build, maintain, and track relationships/sales progress with new prospects and existing customers daily. Utilize a USTA-approved digital sales enablement platform to share materials and generate proposals and presentations with customers. Refer appropriate adoption leads to USTA Connect partners for follow-up, where applicable. Demonstrate software products in a “customer-centric” approach to tennis clubs, providers, and facilities throughout the USA. Communicate client needs with various product owners at USTA and the USTA Connect partner network to enhance future development of digital products.

Requirements

Strong background in sales and experience in the software and/or tennis industry
Ability to travel up to 50% of the time to USTA Sections across the country
A college degree or equivalent professional experience (minimum 3 years) is required

Nice To Haves

Knowledge of the USTA organization and tennis industry network is a plus
Excellent communication and negotiation skills
Ability to work independently as well as part of a team

Responsibilities

Increase provider adoption of all USTA digital products and USTA national programs and services.
Drive adoption of USTA and USTA-affiliated partner products, including Serve Tennis facility management software, ITF World Tennis Number (WTN) products, and USTA Connect.
Host local and regional impact events to educate, inform, and drive adoption of our digital suite of products to tennis operators in a group setting.
Identify and develop a robust pipeline of prospects by attending regional workshops, industry conventions, networking socials, and other methods, including collaboration with USTA National and Section Staff.
Utilize USTA-approved CRM to build, maintain, and track relationships/sales progress with new prospects and existing customers daily.
Utilize a USTA-approved digital sales enablement platform to share materials and generate proposals and presentations with customers.
Refer appropriate adoption leads to USTA Connect partners for follow-up, where applicable.
Demonstrate software products in a “customer-centric” approach to tennis clubs, providers, and facilities throughout the USA.
Communicate client needs with various product owners at USTA and the USTA Connect partner network to enhance future development of digital products.

Benefits

Medical, dental, vision
Access to doctors virtually
Flexible spending account to manage your health and dependent care expenses
Life and disability insurance
Generous paid time off policy - including vacation, sick, personal, and paid holidays
Parental leave
Paid winter recess
401(k) with employer matching (up to 6.5%)
Promotional and growth opportunities
Learning and Development programs to learn on the job
Up to $7,000 for tuition reimbursement
Mental health and meditation benefits
Personalized health management program
Pet insurance
Commuter benefits
Identity theft protection
Discounts with our network of partners
Fun events