Manager, Digital Products and Services
About The Position
The USTA is seeking a Manager, Digital Products and Services to increase provider adoption of all USTA digital products and USTA national programs and services. This role will focus on driving adoption of USTA and USTA-affiliated partner products, including Serve Tennis facility management software, ITF World Tennis Number (WTN) products, and USTA Connect. The manager will host local and regional impact events to educate and inform tennis operators, identify and develop a pipeline of prospects, and utilize USTA-approved CRM and digital sales enablement platforms. The position involves demonstrating software products to clients and communicating client needs to product owners for future development.
Requirements
- Strong background in sales and experience in the software and/or tennis industry.
- Excellent communication and negotiation skills.
- Ability to work independently as well as part of a team.
- Ability to travel up to 50% of the time to USTA Sections across the country.
- A college degree or equivalent professional experience (minimum 3 years) is required.
Nice To Haves
- Knowledge of the USTA organization and tennis industry network is a plus.
Responsibilities
- Increase provider adoption of all USTA digital products and USTA national programs and services.
- Drive adoption of USTA and USTA-affiliated partner products, including Serve Tennis facility management software, ITF World Tennis Number (WTN) products, and USTA Connect.
- Host local and regional impact events to educate, inform, and drive adoption of our digital suite of products to tennis operators in a group setting.
- Identify and develop a robust pipeline of prospects by attending regional workshops, industry conventions, networking socials, and other methods, including collaboration with USTA National and Section Staff.
- Utilize USTA-approved CRM to build, maintain, and track relationships/sales progress with new prospects and existing customers daily.
- Utilize a USTA-approved digital sales enablement platform to share materials and generate proposals and presentations with customers.
- Refer appropriate adoption leads to USTA Connect partners for follow-up, where applicable.
- Demonstrate software products in a “customer-centric” approach to tennis clubs, providers, and facilities throughout the USA.
- Communicate client needs with various product owners at USTA and the USTA Connect partner network to enhance future development of digital products.
Benefits
- Medical, dental, vision
- Access to doctors virtually
- Flexible spending account to manage health and dependent care expenses
- Life and disability insurance
- Generous paid time off policy - including vacation, sick, personal, and paid holidays
- Parental leave
- Paid winter recess
- 401(k) with employer matching (up to 6.5%)
- Promotional and growth opportunities
- Learning and Development programs
- Up to $7,000 for tuition reimbursement
- Resources for overall well-being, including mental health and meditation benefits
- Personalized health management program
- Pet insurance
- Commuter benefits
- Identity theft protection
- Discounts with our network of partners
- Fun events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
