Manager Demand & Orders

Caterpillar Inc.•Peoria, IL

1d•Onsite

About The Position

The Manager, Demand & Orders leads a global team of regional dealer Sales & Operations Planning (S&OP) consultants, enabling strong dealer planning, ordering, and execution for machines and work tools. In this role, you will be a critical leader in strengthening dealer demand visibility, forecast quality, and order execution, while improving overall supply chain responsiveness and customer outcomes. The role builds trusted relationships with Caterpillar’s dealer network, coaching and training dealers on monthly S&OP execution and differentiated planning capabilities. By partnering closely with internal process owners and Product Groups, you will ensure dealer requirements are thoroughly reviewed, risks are identified early, and mitigation actions are implemented with urgency. Success in this role requires strong cross‑team integration, customer focus, decisive problem solving, and the ability to translate complex planning challenges into actionable recommendations for dealers and enterprise partners.

Requirements

Cross-Team Integration: Ability to lead collaboration across the organization to deliver win‑win outcomes. Establish systems and practices to promote collaboration. Coach others on collaboration and stakeholder alignment.
Problem Solving: Lead resolution of high-impact, cross-functional problems. Capture lessons learned and implement improvements.
Planning and Organizing: Develop contingency plans and mitigate risk proactively. Track execution to ensure outcomes are achieved. Manage multiple priorities and interdependencies.
Decision Making and Critical Thinking: Evaluate assumptions and assess alternatives. Use consultative and consensus approaches.
Process Management: Makes business cases for new or improved processes. Design and implement improved processes.

Nice To Haves

Ability to consider both enterprise and dealer/customer perspectives when developing processes, solving problems, and identifying risk mitigation opportunities.
Prior experience working directly with dealers and/or customers, particularly in planning, operations, or supply chain environments.
Ability to simplify complex planning, forecasting, or S&OP issues into clear, actionable recommendations for partners and dealers.
Confidence in leading dealer‑focused meetings, including S&OP discussions and workshops that drive alignment and decision‑making.
Demonstrated ability to communicate clearly and concisely, building trust through transparency and consistent follow‑through with dealers, peers, and executive leadership (VP/SVP).
Prior supervisory or people leadership experience, including coaching, development, or performance management.
Familiarity with machine and dealer S&OP processes, planning cadence, and execution models.

Responsibilities

Build direct relationships with Caterpillar’s global dealers to improve sales order planning and execution processes
Facilitate regional dealer S&OP workshops and Global VDAP meetings focused on strategic initiatives, capture direct dealer feedback, best practices, and discuss processes changes or improvements
Collaborate with internal process partners and Product Groups to develop and communicate strategies for dealers concerning any changes to order planning and execution processes
Act with urgency to identify risks impacting forecasting, ordering, or planning which could impact customers and initiate early mitigation strategies.
Work closely with dealers to think differently to optimize demand visibility, refine forecasts, and ensure consistent planning and ordering practices.
Oversee the Differentiated Dealer Capability metric related to on-the-ground dealer inventory.
Provide daily support to the Dealer Engagement Manager and colleagues on additional key enterprise projects (e.g. Work Tools S&OP, Demand Driven Planning & Execution, Modern Order Management, and creation of dealer profiles).