Custom Orders Representative
About The Position
As a Uline Custom Orders Representative, you will support custom and drop ship orders, acting as a liaison between vendors and customers to ensure an exceptional experience. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials, employing over 9,800 individuals across 14 locations. The company offers career growth opportunities and stability. This role involves guiding and processing customer inquiries, monitoring orders for timely production and delivery, serving as a product expert, and reviewing/editing customer artwork to ensure it is production-ready.
Requirements
- High school diploma or equivalent.
- 2+ years of relevant customer service experience.
Nice To Haves
- Bachelor's degree preferred.
- Experience with Adobe Illustrator and Photoshop preferred.
Responsibilities
- Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
- Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.
- Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
- Review and edit customer artwork for their custom orders to ensure it is production ready.
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays
- generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center
- beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
