Custom Orders Representative
About The Position
As a Uline Custom Orders Representative, you will support custom and drop ship orders, acting as a liaison between vendors and customers to deliver an exceptional experience. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. The company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience, with a dedicated team ensuring fast, reliable delivery and legendary customer service. Uline offers opportunities for career growth and stability.
Requirements
- High school diploma or equivalent.
- 2+ years of relevant customer service experience.
Nice To Haves
- Bachelor's degree preferred.
- Experience with Adobe Illustrator and Photoshop preferred.
Responsibilities
- Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
- Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.
- Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
- Review and edit customer artwork for their custom orders to ensure it is production ready.
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays
- generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Best-in-class, clean, modern facilities.
- First-class fitness center
- beautifully maintained walking trails.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
