Standing Orders Coordinator
About The Position
SafeRide Health is seeking a detail-oriented and proactive Standing Orders Coordinator to manage recurring transportation schedules for members requiring ongoing medical care. In this role, you will ensure members receive timely and uninterrupted access to life-sustaining treatments by maintaining accurate standing order schedules, processing change requests, and supporting operational excellence. In addition, you will be responsible for conducting audits to ensure the accurate setup of all critical standing order appointments. This includes verifying ride details, confirming schedule accuracy, and correcting discrepancies to maintain data integrity. You will oversee all standing order rides, monitor recurring trips for accuracy and completion, and manage escalations to ensure a seamless and reliable member experience.
Requirements
- High school diploma or equivalent.
- At least one (1) year of experience in healthcare coordination, customer service, scheduling, or a related field.
- Proficiency in managing and interpreting large sets of data.
- Familiarity with healthcare terminology related to recurring, life-sustaining treatments (e.g., dialysis, physical therapy).
- Strong organizational skills with exceptional attention to detail.
- Ability to balance efficiency and accuracy under strict turnaround times.
- Clear and professional communication skills (verbal, written, and phone-based).
- Proficiency in problem-solving and critical thinking when handling complex order changes.
- Ability to manage multiple priorities in a fast-paced environment.
- Commitment to SafeRide Health’s mission of delivering safe, reliable, and compassionate transportation.
Nice To Haves
- Associate’s degree in healthcare administration, business, or related discipline.
- Experience with transportation coordination or non-emergency medical transportation (NEMT).
- Prior use of business intelligence tools (e.g., QuickSight).
Responsibilities
- Manage recurring ride schedules to ensure accurate and timely service.
- Maintain data accuracy and consistency across relevant tools and systems.
- Review, prioritize, and resolve incoming requests and escalations related to ride schedules.
- Ensure timely completion of audits, with a daily target of approximately 80 rides per 8-hour shift.
- Document resolutions clearly and escalate complex issues as appropriate to your leadership team.
- Conduct outgoing calls to members or facilities to gather required information.
- Confirm continuity of care when repeated cancellations or service changes occur.
- Verify that standing orders align with plan-specific requirements (e.g., Medicaid, Medicare Advantage).
- Track and document modifications in accordance with SafeRide protocols.
- Partner with cross-functional teams (Routing, Network, and Member Services) to ensure seamless scheduling and issue resolution.
- Support new program launches with initial data setup and coordination activities.
- Adapt to evolving business needs and support special projects or initiatives as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
