Sr. Product Manager, Customers & Orders

Dispatch Inc.•Bloomington, MN

About The Position

At Dispatch, we’re redefining last-mile logistics—and this role sits at the center of that transformation. As Senior Product Manager, Customers & Orders, you’ll own the entire buyer journey—from first touch to long-term growth—shaping how businesses discover, trust, and scale with Dispatch. You will lead the evolution of a two-sided marketplace experience, balancing the needs of self-serve SMBs and complex enterprise customers. This role blends strategy, execution, and deep customer empathy to drive marketplace demand and revenue growth.

Requirements

7+ years in Product Management
Experience owning full customer journeys (acquire → retain)
Background in B2B SaaS, marketplaces, or logistics platforms
Strong track record of growth, funnel optimization, and product-led strategies
Expertise in analytics, A/B testing, and behavioral insights
Ability to influence senior stakeholders and lead cross-functional teams

Nice To Haves

Experience in last-mile delivery or supply chain
Familiarity with PLG (product-led growth) frameworks
Experience designing enterprise-grade workflows (multi-user, approvals)
Exposure to CX/support tooling as feedback loops

Responsibilities

Own the end-to-end customer lifecycle: acquisition → activation → transaction → retention
Define and execute product strategy & roadmap aligned with growth outcomes
Optimize conversion funnels, onboarding, and ordering experiences
Lead cross-functional delivery across Engineering, UX, Marketing, Sales, and CX
Use data, experimentation, and research to continuously improve customer engagement
Shape marketplace demand strategy to increase usage and customer lifetime value
Mentor PMs and elevate product thinking across the organization

Benefits

Health Insurance: Comprehensive medical plans, including a $0 cost option for individuals.
Dental and Vision Insurance: Full preventive care coverage.
401(K) with Match: Dispatch matches 50% of employee contributions up to 6%.
Paid Parental Leave: 4 weeks of paid time off for welcoming a new family member.
Flexible PTO: We require a minimum of 10 days off per year to reset and refuel, with more time available based on team priorities and manager approval.
Professional Development: Reimbursement of up to $500 annually.
Technology Stipend: Monthly stipends for remote work essentials.

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