Business Analyst Product Planning Orders Automation
About The Position
As a Business Analyst, you will support the design, development, implementation, and continuous improvement of BCD Travel's Air Optimization solutions, including Air Optimization Manager (AOM) and Air Price Assurance (APA). This role serves as the bridge between business stakeholders, product teams, technology partners, airline partners, and operational teams to ensure optimization products deliver measurable value, operational efficiency, and an exceptional traveler experience. The ideal candidate combines strong business analysis skills, airline industry knowledge, data-driven decision-making, and the ability to translate complex business requirements into scalable product and operational solutions.
Requirements
- Experience with repricing, ticket exchange automation, Air Price Assurance, or related travel technology products
- Knowledge of airline pricing, fares, ticketing, exchanges, schedule changes, and waiver processes
- Familiarity with GDS platforms such as Sabre, Amadeus, or Travelport
- Experience working with NDC content and modern airline retailing initiatives
- Knowledge of SQL, Power BI, Tableau, Excel, or other analytics tools
- Experience working with APIs, data integrations, and travel technology ecosystems
- Familiarity with product management and software development methodologies
Responsibilities
- Partner with internal stakeholders, customers, operations teams, account management, product management, and technology teams to gather, document, and validate business requirements
- Translate business needs into detailed functional requirements, process flows, user stories, acceptance criteria, and technical specifications
- Analyze current-state and future-state business processes to identify opportunities for optimization, automation, and operational efficiency
- Facilitate requirements workshops, stakeholder interviews, and solution design sessions
- Analyze large datasets to identify trends, patterns, customer behaviors, operational issues, and optimization opportunities
- Develop business metrics, performance indicators, and reporting frameworks to measure product performance and customer value realization
- Create dashboards and reports that provide actionable insights to leadership, customers, and operational teams
- Monitor optimization savings, adoption rates, operational exceptions, and automation performance
- Participate throughout the software development lifecycle, including planning, design, development, testing, deployment, and post-production support
- Develop test scenarios, test cases, and validation plans to ensure solutions meet business requirements
- Coordinate user acceptance testing (UAT) activities and document outcomes
- Support production rollouts, change management efforts, and operational readiness activities
Benefits
- Flexible working hours
- Work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
