Parts Orders Analyst

Caterpillar Inc.•York, PA

1d•$25 - $38•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who care not just about the work we do – but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence. As a Parts Orders Analyst, you will be responsible for scheduling, planning and overseeing material procurement, production and delivery processes.

Requirements

Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Knowledge of the process, issues and considerations for systematically managing distribution of inventory for multiple plants or warehouses; ability to apply related knowledge and experience in real practice.
Knowledge of processes and methods of inventory management; ability to effectively manage local or distributed inventories of raw materials, work-in-progress and finished goods.
Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Nice To Haves

Strong customer service skills with the ability to communicate professionally and effectively.
Ability to remain calm under pressure and de-escalate challenging situations with confidence and tact.
Exceptional organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Proven ability to multitask while maintaining accuracy and attention to detail.
Dependable attendance and a commitment to supporting the team through consistent reliability.

Responsibilities

Process shipping documentation and customs paperwork for Canadian truck shipments.
Coordinate special-order shipments through carriers such as FedEx, UPS, and other transportation providers.
Schedule and manage customer deliveries, ensuring timely and accurate order fulfillment.
Arrange expedited transportation for urgent customer pickups and deliveries.
Serve as the primary point of contact for customers regarding order status, shipment tracking, and shipping documentation.
Communicate and collaborate with other facilities to coordinate customer orders, logistics, and shipment requirements.
Track shipments and maintain accurate records of shipping and delivery documentation.
Complete training to support the processing and coordination of DHL shipments.
Provide operational coverage for first-shift team members during planned time off, PTO, or early departures.
Support daily logistics and shipping operations to ensure effective customer service and shipment execution.