Manager, Demand Operations

Grant Thornton•Chicago, IL

13d•$112,000 - $181,440•Hybrid

About The Position

Grant Thornton is seeking a Manager, Demand Operations to join the team. This role is a hands-on leader responsible for the management of the inbound lead process and executing integrated demand generation programs that support sales, marketing, and business priorities. The position ensures inbound and demand activity results in actionable pipeline, maintains visibility into performance, and continuously improves conversion from demand to revenue. The Manager partners closely with leaders, CREs, Marketing, and Solution teams to execute high-impact programs with discipline, speed, and clarity.

Requirements

5-7 years of experience in demand generation or integrated B2B marketing
Demonstrated ability to execute programs tied to pipeline outcomes
Strong project management and cross-functional collaboration skills
Data-literate with the ability to translate metrics into actions
Bachelor’s degree in Marketing or other relevant field, equivalent experience acceptable as well

Nice To Haves

Professional services or solution-based marketing experience
Exposure to account-based or priority account demand models
Familiarity with CRM and marketing automation concepts

Responsibilities

Manage the inbound lead process end-to-end, including intake, qualification, prioritization, assignment, and progression of qualified opportunities through established service-level expectations.
Coordinate engagement with leaders while ensuring timely acceptance, preparation, and participation.
Drive rapid client engagement and meeting execution, facilitating outreach, scheduling, briefing materials, stakeholder coordination, and follow-through to achieve target response and meeting timelines.
Maintain process governance, reporting, and pipeline integrity, ensuring CRM records, opportunity data, activity tracking, action items, and status updates are complete, accurate, and current while monitoring adherence to lead management SLAs and escalation requirements.
Plan and execute integrated demand generation campaigns aligned to priority solutions, industries, and accounts.
Coordinate digital, content, events/webcasts, nurture, and account-based tactics to deliver qualified demand.
Manage timelines, deliverables, and execution to ensure on-time, high-quality launches.
Track and report on demand program performance, focusing on pipeline creation, progression, and conversion.
Identify gaps, drop-offs, and opportunities to improve effectiveness and efficiency.
Apply test-and-learn approaches to strengthen future campaigns.
Use standard demand generation tools, templates, and reporting to ensure consistency and transparency.
Apply AI-enabled tools responsibly to accelerate execution, targeting, and performance insights.
Maintain strong data hygiene to support accurate pipeline visibility.