Manager, Delivery

TELUS Digital • Columbus, OH

11d

About The Position

As a Manager, Delivery at TELUS Digital, you will be a member of the leadership Tri-Force, partnering with Engineering Managers and Product Leads to lead multidisciplinary project teams and deliver high-quality solutions for clients. You will help establish and grow client partnerships and lead the development of products important to clients’ businesses. The role requires client services experience, technical problem-solving ability, and the ability to communicate effectively with audiences ranging from engineering teams to C-level executives. You will create and communicate project plans and goals, guide teams through changing circumstances using appropriate project management frameworks, and maintain a sustainable delivery pace focused on client objectives. The position involves direct client engagement and account, scope, and relationship management, with client visits typically 1–3 days per month and potentially up to 20% of the time during kickoff or launch periods.

Requirements

• At least 7 years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business.
• Experience leading Fortune 500 custom software development projects from discovery through UX design, implementation, and deployment.
• Demonstrated empathy, experience, and confidence managing software projects with complex scope and multiple external or client executive stakeholders.
• Technical problem-solving experience, including identifying and communicating technical or process issues between systems.
• Strong communication skills and experience running workshops and structured meetings to align client stakeholder groups on enterprise business goals.
• A blend of business, user experience, and software project management acumen, and the ability to motivate clients and third-party counterparts to collaborate.
• Experience managing projects while mentoring product, development, design, and testing team members.
• Professional or personal experience utilizing AI tools.

Nice To Haves

• Professional experience as a Project or Product Manager and Scrum Master at a major technology consultancy or agency.
• Experience leading projects involving the successful build and delivery of native iOS and/or Android applications to a high volume of users.
• Participation in Agile transformation or application of Agile methodologies such as Scrum or Kanban on software development projects.
• Certifications such as CSM, CSPO, PMP, SA, or SPC.

Responsibilities

• Drive product development and lead the creation of products critical to clients’ businesses.
• Use client services experience to support effective decisions on complex scope, design, architecture, and process issues.
• Provide timely, tailored communication to engineering teams, product managers, marketing partners, and C-level executives.
• Create, guide, and communicate the holistic project plan and goals to align stakeholders and drive convergent implementation.
• Encourage sustainable team delivery while focusing on key client objectives.
• Adapt to changing scenarios and environments by applying project management frameworks appropriate to the customer and product.
• Visit clients, usually 1–3 days per month and up to 20% of the time during kickoff or launch periods.
• Engage directly with clients and manage account details, project scope, and client relationships.
• Mentor product, development, design, and testing team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed