Delivery Manager

Johnson Brothers•Charlotte, NC

11d

About The Position

The Delivery Manager is a hands-on leader responsible for delivery operations, including routing, fleet management, personnel development, and the safe, accurate, and efficient movement of products. The role leads through Delivery Supervisors while remaining actively engaged in the field and on the operational floor to support employees and resolve issues. The manager develops talent, builds accountability and engagement, and drives performance and continuous improvement. The position owns delivery strategy and performance across routes and shifts. It works with warehouse, routing, sales, and other partners to improve delivery flow, loading processes, customer experience, and operational results. The manager monitors performance data, communicates outcomes to leadership, addresses challenges with corrective action, and leads teams through business and process changes.

Requirements

At least 5 years of proven experience in delivery or transportation management, including leadership of supervisors.
Strong understanding of DOT regulations, fleet safety standards, and routing optimization.
Experience managing KPIs and operational metrics for delivery performance.
Computer proficiency with Microsoft Suite.
Excellent leadership, communication, and problem-solving skills.

Nice To Haves

AS400 experience.

Responsibilities

Lead and develop Delivery Supervisors so they effectively manage driver teams and execute operational priorities.
Build a culture of accountability, engagement, and trust across delivery personnel.
Develop talent and succession plans for supervisory and driver roles.
Own delivery operations strategy, including routing efficiency, fleet readiness, and compliance programs.
Monitor delivery schedules and KPIs to ensure timely, accurate, and safe deliveries.
Oversee fleet maintenance programs and preventive maintenance compliance.
Build and maintain customer relationships, resolving delivery discrepancies and issues promptly.
Ensure compliance with federal, state, and local regulations, including DOT and OSHA requirements.
Ensure adherence to company safety standards and JJ Keller documentation requirements.
Partner with warehouse and routing teams to optimize loading processes and delivery flow.
Monitor KPIs for on-time delivery, fleet utilization, inventory accuracy, safety, and customer satisfaction.
Use data to make decisions, track progress, and communicate results to leadership.
Proactively address operational challenges and implement corrective actions.
Develop drivers through ride-alongs, feedback sessions, and recognition programs.
Communicate plans and priorities clearly to supervisors, drivers, and cross-functional partners.
Lead teams through organizational changes, acquisitions, and process improvements.
Build partnerships with internal teams and external stakeholders to achieve business objectives.