Delivery Manager

RegScale

1d•Remote

About The Position

The Delivery Manager serves as a GRC subject matter expert and leads customer engagements from discovery through production readiness and project acceptance. The role combines domain expertise, hands-on platform configuration, and customer enablement, with accountability for completing agreed deliverables and achieving customer outcomes. The Delivery Manager translates customer objectives into practical solutions, coordinates internal and partner contributions, addresses delivery risks early, and drives projects to documented close within approved scope and budget. The position is fully remote, with up to 30% travel to customer sites anticipated. Candidates must be U.S. citizens and are subject to a background check and unannounced drug testing requirements.

Requirements

Practical fluency in governance, risk, and compliance (GRC) concepts and practices, including FedRAMP and/or the NIST Risk Management Framework (RMF), and the ability to translate customer needs into practical implementation approaches.
Ability to translate compliance and business requirements into usable platform configurations, documented workflows, and measurable acceptance criteria.
Strong delivery judgment, including prioritizing work, managing dependencies, tracking effort, addressing scope changes, and following through on commitments across multiple engagements.
Clear communication with business, technical, and executive stakeholders, including the ability to explain complex concepts and lead difficult delivery conversations constructively.
Understanding of SaaS products and deployment processes, and ability to collaborate effectively on self-hosted environments, integrations, and data requirements.
Ability to coordinate customers, internal teams, and partners through influence, clear expectations, and timely escalation.
Minimum of a bachelor's degree and 10 years of experience, or a master's degree and 7 years of experience.
Minimum of 8 years of experience as a compliance practitioner or in cybersecurity or GRC SaaS professional services, customer success, or related roles.
Must be a U.S. citizen.
Subject to a background check and unannounced drug testing requirements.

Nice To Haves

Cybersecurity or GRC certifications.

Responsibilities

Lead discovery and solution workshops to understand customer objectives, define requirements, and recommend practical approaches to security, risk, and compliance challenges.
Own the Project Charter and Requirements Document (PCRD), aligning scope, responsibilities, measurable outcomes, dependencies, and acceptance criteria with the Statement of Work (SOW).
Configure and demonstrate RegScale workflows, modules, and reporting; collaborate with solution engineers on integrations, automation, data migration, and complex technical requirements.
Drive delivery commitments to completion by confirming owners and due dates, following through on customer and internal actions, removing blockers, and escalating risks with recommended recovery plans.
Monitor milestones, planned hours, and remaining effort; communicate delivery tradeoffs early and route scope, budget, or schedule changes through the established approval process.
Validate configurations against agreed requirements, coordinate customer user acceptance testing, and resolve or document exceptions before go-live.
Deliver customer training and practical enablement for administrators, champions, and users, using a train-the-trainer approach where appropriate.
Coordinate production readiness and scoped stabilization activities, secure written customer acceptance, and complete project documentation and handoffs to Customer Success and Support.
Coordinate assigned delivery activities with ecosystem partners, clarify expectations, review outputs, and raise quality or capacity concerns to the appropriate practice or Services leader.
Capture actionable customer feedback for Product, support pilots of new capabilities, and contribute reusable delivery assets and lessons learned.
Support Customer Success with adoption and expansion insights, and provide delivery expertise for Sales responses to RFPs, RFIs, and SOWs.