Delivery Manager

Johnson Brothers•Charlotte, NC

About The Position

The Delivery Manager is a hands-on leader responsible for delivery operations, including routing, fleet management, personnel development, safety, and the efficient flow of products. The manager leads through Delivery Supervisors while remaining actively engaged in the field and on the floor to support employees and resolve operational issues. The role emphasizes leading by example, developing talent, continuous improvement, and accountability. The Delivery Manager owns delivery strategy and performance across routes and shifts. This includes monitoring schedules and key performance indicators, ensuring fleet readiness and preventive maintenance, maintaining regulatory and company safety compliance, and partnering with warehouse and routing teams to improve loading and delivery processes. The manager also builds customer relationships and resolves delivery issues promptly. The role develops supervisors and drivers through coaching, feedback, ride-alongs, recognition, and succession planning. It uses operational data to guide decisions, address challenges, implement corrective actions, and communicate results to leadership. The Delivery Manager collaborates with warehouse, sales, routing, and external stakeholders, and guides teams through changing business needs and process improvements.

Requirements

At least 5 years of proven experience in delivery or transportation management, including leadership of supervisors.
Strong understanding of DOT regulations, fleet safety standards, and routing optimization.
Experience managing KPIs and operational metrics for delivery performance.
Computer proficiency with Microsoft Suite.
Excellent leadership, communication, and problem-solving skills.

Nice To Haves

AS400 experience.

Responsibilities

Lead and develop Delivery Supervisors so they effectively manage driver teams and carry out operational priorities.
Build accountability, engagement, and trust across delivery personnel.
Develop talent and succession plans for supervisory and driver roles.
Own delivery operations strategy, including routing efficiency, fleet readiness, and compliance programs.
Monitor schedules and performance indicators to ensure timely, accurate, and safe deliveries.
Oversee fleet maintenance programs and preventive maintenance compliance.
Build customer relationships and promptly resolve discrepancies and issues.
Ensure compliance with federal, state, and local regulations, including DOT and OSHA requirements.
Ensure adherence to company safety standards and JJ Keller documentation requirements.
Partner with warehouse and routing teams to optimize loading processes and delivery flow.
Monitor KPIs for on-time delivery, fleet utilization, inventory accuracy, safety, and customer satisfaction.
Use data to make decisions, track progress, and communicate results to leadership.
Address operational challenges proactively and implement corrective actions.
Engage directly with drivers through ride-alongs, feedback sessions, and recognition programs.
Coach employees and support career development and succession planning.
Communicate priorities and actionable plans clearly to supervisors, drivers, and cross-functional partners.
Lead teams through organizational changes, acquisitions, and process improvements.
Collaborate with internal teams and external stakeholders to achieve business objectives and service goals.