Manager, Delivery

TELUS Digital • Columbus, OH

13d • $100,000 - $160,000

About The Position

As a Manager, Delivery, you will be a key member of the leadership Tri-Force, working closely with Engineering Managers and Product Leads. You will lead multidisciplinary project teams in delivering high-quality solutions for clients and help establish and grow client partnerships to deliver world-class products. The role involves driving product development, making decisions on complex scope, design, architecture, and process matters, and communicating project plans and goals to diverse audiences. You will encourage sustainable team flow, adapt project management frameworks to the customer and product, and manage client accounts, project scope, and relationships. Regular client visits are expected, usually 1–3 days per month and up to 20% of the time during kickoff or launch periods.

Requirements

• 7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business.
• Experience leading Fortune 500 custom software development projects from discovery through UX design, implementation, and deployment.
• Demonstrated empathy, experience, and confidence managing software projects with complex scope and multiple external or client executive stakeholders.
• Technical problem-solving ability, including diagnosing and communicating technical or process issues between systems.
• Expert communication skills and experience running workshops and structured meetings to align client stakeholder groups on enterprise business goals.
• A blend of business, user experience, and software project management acumen, with the ability to motivate clients and third-party counterparts to collaborate.
• Experience managing projects while mentoring product, development, design, and testing team members.
• Professional or personal experience utilizing AI tools.

Nice To Haves

• Professional experience as a Project or Product Manager and Scrum Master at a major technology consultancy or agency.
• Experience leading projects that build and deliver successful native iOS and/or Android applications to a high volume of users.
• Experience participating in Agile transformation or applying Agile methodologies such as Scrum or Kanban to software development projects.
• Certifications such as CSM, CSPO, PMP, SA, or SPC.

Responsibilities

• Drive product development and lead the creation of products critical to clients’ businesses.
• Use client services experience to support effective decisions on complex issues of scope, design, architecture, and process.
• Deliver timely, tailored communication to engineering teams, product managers, marketing partners, and C-level executives.
• Create, guide, and communicate holistic project plans and goals to align stakeholders and drive implementation.
• Encourage sustainable flow for the team while focusing on key client objectives.
• Adapt to changing scenarios and apply appropriate project management frameworks to suit the customer and product.
• Visit clients regularly, usually 1–3 days per month and up to 20% of the time during kickoff or launch periods.
• Engage directly with clients and manage account details, project scope, and client relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed