Manager, Dealer Services

DriveTime • Fort Worth, TX

4d

About The Position

The Manager, Dealer Services leads the Dealer Services function and drives operational excellence across dealer onboarding, dealer maintenance, and dealer collections. This senior leadership role combines strategic leadership with hands-on operational oversight. The manager builds and develops high-performing teams, establishes scalable processes and controls, improves operational effectiveness, and delivers a seamless dealer experience. The role requires developing people, driving accountability, standardizing processes, and leading continuous improvement efforts that support business growth and performance.

The Manager leads daily operations and departmental performance, monitors metrics, establishes management routines and reporting frameworks, and maintains operational oversight. The role coaches and develops managers and team members; recruits, hires, onboards, and trains talent; and builds leadership capability and succession plans. The manager develops and maintains SOPs, ensures processes remain current and compliant, identifies process gaps, and implements governance practices. The role also leads workflow optimization and continuous improvement, using operational data, employee feedback, and performance trends to identify root causes and sustainable solutions. The manager partners with Operations, Technology, Product, Compliance, Risk, and other stakeholders, communicates performance and risks to leadership, and supports new systems, processes, and business initiatives while maintaining operational continuity.

GoFi is an AI-centric, licensed auto finance company based in Dallas, Texas, with cloud-based infrastructure and a lending platform supporting traditional turn-down finance, co-branded finance, and digital retail partnerships. The position is associated with DriveTime Family of Brands, which describes its workplace as high-energy and offers professional growth opportunities. Hiring is contingent on successful completion of background and drug screening. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

Requirements

• At least 5 years of leadership or management experience.
• At least 5 years of experience in financial services; auto finance is preferred.
• Demonstrated experience leading operational teams, including employee development, performance management, and workforce planning.
• Experience managing multiple functional areas and delivering results in a high-volume, deadline-driven environment.
• Proven success developing and implementing SOPs, operational controls, and governance frameworks.
• Experience leading process improvement initiatives and driving measurable operational outcomes.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Ability to use reporting and performance metrics to identify trends and drive accountability.
• Excellent written and verbal communication skills.
• Ability to lead through change and manage competing priorities.
• Bachelor’s degree preferred, or equivalent combination of education and relevant experience.

Nice To Haves

• Previous experience leading dealer services, dealer operations, onboarding, maintenance, collections, or related operational functions.
• Experience partnering with Product, Technology, Compliance, and Risk teams on process and system enhancements.
• Background in operational transformation, workflow optimization, or continuous improvement methodologies.

Responsibilities

• Lead daily operations across dealer onboarding, dealer maintenance, and dealer collections teams.
• Drive departmental performance through clear expectations, accountability, and effective performance management.
• Monitor operational metrics and identify opportunities to improve productivity, quality, and service delivery.
• Implement management routines, reporting frameworks, and operational oversight processes.
• Coach, develop, and mentor managers and team members, building a culture of accountability and continuous improvement.
• Recruit, hire, onboard, and train talent to support departmental goals.
• Build leadership capability and succession plans to support long-term organizational stability.
• Develop, document, and maintain standard operating procedures (SOPs) that support consistent execution and strong controls.
• Ensure processes remain current, compliant, and aligned with evolving business needs.
• Identify process gaps and implement governance practices that drive operational consistency.
• Lead workflow optimization and continuous improvement initiatives to reduce inefficiencies and improve team effectiveness.
• Use operational data, employee feedback, and performance trends to identify root causes and implement sustainable solutions.
• Partner with Operations, Technology, Product, Compliance, Risk, and other stakeholders to support business objectives and operational initiatives.
• Communicate departmental performance, risks, resource needs, and improvement opportunities to leadership.
• Support implementation of new systems, processes, and business initiatives while maintaining operational continuity.

Benefits

• Medical, dental, and vision insurance; the company covers a sizable portion of insurance premiums.
• 401(k).
• Company-paid life insurance.
• Short- and long-term disability coverage.
• Professional growth opportunities.
• Tuition reimbursement.
• Wellness program with self-guided coaching and journeys, cash incentives, and discounts on medical premiums.
• Competitive pay.
• Game room with ping-pong, pool, and other games.
• In-house gym.
• Social events, company outings, personal rewards, and prizes.
• Paid time off for full-time roles, including wellness days, holidays, and personal time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager