Manager, Deal Desk

LinkedIn•San Francisco, CA

22h•Hybrid

About The Position

This is a people leadership role on LinkedIn's Deal Desk team, supporting the North America region. Performance expectations are high, spanning operational excellence, team development, and strategic initiative leadership. The successful candidate will be a strong operator and manager — comfortable leading a regional team, building on an existing high-performing culture, and driving results through active talent management, coaching, and operational discipline. They will build relationships with senior leaders across functions and lead strategic initiatives tied to AI-enabled transformation, product adoption, and commercial growth.

Requirements

4+ years of experience in Deal Desk, Order Management, Sales Operations, Business Operations, Consulting, Pricing, or a related commercial operations function
2+ years of experience either leading people directly, on a project team basis, mentoring, interim managing, or team lead capacity

Nice To Haves

Natural problem-solver: comfortable with data and ambiguity; able to move between operational details and big-picture strategy; uses case trends and business insights to identify improvements and opportunities
Proactive and results-oriented: independently seeks information, removes blockers, clarifies ownership, and keeps cross-functional workstreams moving
Strong leadership and program management skills: experience mobilizing teams toward a common goal and managing competing priorities; able to structure initiatives, track milestones, and manage risks across cross-functional workstreams
Initiative and ownership: acts with limited oversight, balancing multiple priorities; experience leading teams through operational change, including new tools, AI-enabled workflows, or process transformation
Effective communicator: distills complex topics into clear, actionable recommendations; presents status, risks, and decisions in an executive-ready way
Executive presence: experience working closely with senior leaders to solve challenging business problems; able to credibly present and debate recommendations with senior leadership

Responsibilities

Manage day-to-day Deal Desk operations within the North America region, including deal intake, triage, commercial recommendations, contract support, escalations, and post-sale handoffs
Directly manage a team of Strategists, Sr. Strategists, and Leads; define performance standards, coach for growth, and manage workload effectively
Collaborate with global Deal Desk leaders to deliver consistent and exceptional partnership to the sales organization
Define and implement operational strategy for the team and broader group, identifying improvements in how Deal Desk partners with Sales across the end-to-end deal lifecycle
Define career paths and support talent development across the team, including capacity planning, skill-building, and succession planning
Scope and operationalize strategic initiatives tied to AI transformation, product adoption, automation, and Deal Desk operating model improvements; translate ambiguous priorities into clear plans with defined ownership, milestones, and measurable outcomes
Use operational data, case trends, and adoption metrics to identify process improvements and scalable solutions
Partner with Product, Sales, Pricing, Sales Operations, Finance, Legal, and other cross-functional teams to improve seller experience and scale Deal Desk support
Engage with leadership across all cross-functional teams to ensure operational performance is aligned to business priorities; advocate for Deal Desk's brand as a trusted commercial and operational partner
Manage day-to-day escalations and present both short-term and long-term solutions to resolve root causes
Engage directly with clients where appropriate to resolve deal execution issues
Support change management for new tools, AI-enabled workflows, and process improvements