Manager, Data Center Operations

Oracle • Abilene, TX

1d • Onsite

About The Position

The Manager, Data Center Operations oversees operations within one data center or a small region and ensures alignment with department goals, reporting to upper management. This onsite role is based in Abilene, Texas. The manager leads performance evaluation, capacity analysis, and resolution of physical, power, and cooling issues; supports cross-functional collaboration and team development; manages escalated technical support; and establishes standardized processes and incident-management protocols.

The role supports new data center builds and expansions, serving as a liaison with project teams and data center engineering. It oversees installations, repairs, inventory, logistics, rack deployments, and network infrastructure changes, and develops maintenance strategies and provides input on facility purchases and upgrades to support efficiency and stability.

The manager plans and delegates team work across multiple projects, monitors timelines and budgets when applicable, addresses operational and technical issues, promotes continuous learning and process improvement, and coaches team members. The position also contributes to talent acquisition through candidate interviews, assesses promotion eligibility, and manages talent resources.

Responsibilities

• Oversee the Data Center Operations team for one data center or a small region containing multiple data centers.
• Ensure operational work aligns with department goals and report to upper management.
• Lead performance evaluation and align improvement efforts with department objectives.
• Oversee analysis of physical, power, and cooling capacity and ensure proactive resolution of issues.
• Promote cross-functional collaboration and continuous improvement in line with industry best practices, and mentor team members.
• Manage teams supporting escalated, complex technical issues.
• Define issue-triage strategies and use automation, scheduling, and monitoring tools to prevent potential problems.
• Identify, document, and standardize issues, processes, and solutions for the data center knowledge base.
• Coach team members on incident and crisis-management protocols aligned with business continuity plans.
• Support root cause analysis after crises or incidents and update documentation to capture process improvements.
• Manage support and direction for new region builds and expansion activities, onsite and remotely.
• Coordinate with project teams and data center engineering to manage timelines and capacity needs across expansion projects and site builds.
• Collaborate with project teams and oversee implementation of standards in expansion projects and site builds.
• Manage a team responsible for data center installations, repairs, inventory management, and logistics.
• Develop processes and guidelines for component replacements and upgrades.
• Provide strategic input on data center purchases and upgrades.
• Oversee rack deployments, installations, and network infrastructure upgrades or changes.
• Ensure effective facility maintenance strategies supporting efficiency and stability, including containment, airflow and pressure, and power trains.
• Create and own execution plans for team work and multiple projects or initiatives; monitor timelines and budgets when applicable, delegate work, help the team prioritize, identify resource needs, and adapt plans to changing priorities.
• Build collaborative partnerships across teams and guide team members in relationships with business leaders, stakeholders, and customers.
• Lead the team in identifying and addressing moderately complex operational or technical issues, and direct analysis of information from multiple sources to troubleshoot errors.
• Seek learning opportunities for self and the team, use feedback and training to build skills, identify skill gaps, and support knowledge-sharing.
• Recommend process, protocol, and workflow improvements and encourage, review, and provide feedback on team ideas.
• Coach and direct team members according to performance-management guidelines; facilitate goal-setting and identify development opportunities.
• Lead candidate interviews, assess promotion eligibility, and manage talent resources.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short-term and long-term disability
• Life insurance and AD&D
• Supplemental life insurance for employees, spouses, and children
• Health care and dependent care flexible spending accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off, including flexible or accrued vacation depending on employee eligibility
• 11 paid holidays
• Paid sick leave
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal benefits
• Voluntary benefits, including auto, homeowner, and pet insurance
• May be eligible for bonus and equity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed