Manager, CXO Operations Process

Home Depot•Atlanta, GA

About The Position

Manage store operations processes for assigned areas and oversee projects focused on process improvements that support store and field needs. Provide input and resources and partner with the Operations Strategy Team and others to advance major process improvement initiatives for The Home Depot. The role analyzes problems, develops and implements process changes, manages ongoing operations processes and projects, responds to store needs, and communicates insights and recommendations to field and store partners. It also provides guidance and training in the area of expertise and maintains knowledge of store operations processes. The position is responsible for selecting, terminating, appraising, and developing a support team, typically comprising 2–5 Business Analysts. The role typically requires overnight travel less than 10% of the time. Work is performed in a comfortable indoor area, primarily seated, with occasional movement and rare lifting of light articles. The role involves ongoing pressure to meet tight deadlines and demanding quotas and to handle difficult situations.

Requirements

Must be at least 18 years old.
Must be legally permitted to work in the United States.
Bachelor's degree or equivalent in a field of study related to the job, or the knowledge, skills, and abilities typically acquired through completing such a degree program.
At least 5 years of work experience.
Strong business, functional, and/or store knowledge in the area of responsibility.
Strong operations, retail, and/or field experience.
Ability to partner and communicate effectively with field and store teams.
High sense of urgency in responding to field needs.
Strong strategic and big-picture thinking skills.
Strong quantitative skills, such as statistics and data analysis.
Ability to influence and persuade others; assign and review work; prioritize and define work from general assignments; and solve diverse problems by considering multiple options.
Typically requires overnight travel less than 10% of the time.

Nice To Haves

PMI certification preferred.
Three years of retail experience or process management in a related area.
Leadership and management experience preferred.

Responsibilities

Analyze problems, identify an appropriate course of action, and communicate resolutions to the team and field.
Develop and implement changes that improve store operations processes and are likely to add value to stores' bottom line.
Manage and drive core store operations projects and process improvements.
Manage day-to-day processes within assigned areas of responsibility.
Create and maintain project work plans.
Manage issues and roadblocks related to assigned areas of responsibility.
Respond proactively to unanticipated store needs from a variety of inputs.
Manage action steps for successful execution of strategic projects, initiatives, and process improvements.
Communicate effectively and build strong partnerships with field and store teams and across The Home Depot.
Prepare and deliver high-level insights and recommendations based on analyses of industry and business information, the competitive landscape, and consumer data.
Provide guidance and training specific to the area of expertise.
Collaborate on data findings and make verbal and written recommendations.
Demonstrate proficiency in and understanding of specific processes.
Maintain knowledge of store operations and processes.
Select, terminate, appraise, and support the professional development of Business Analysts.