Technician (Process), Operations

MSD • Wilson, NC

2d • $52,500 - $82,700

About The Position

The Technician (Process), Operations independently performs daily manufacturing and packaging production tasks in accordance with standard operating procedures, Good Manufacturing Practices (GMP), and established production requirements. Under the Operations Manager's guidance, the technician works with team members to support safe, timely production of high-quality products. The role operates and sets up equipment, performs equipment challenges, monitors equipment and product quality, maintains clean work areas, moves materials, and conducts routine troubleshooting. It also requires effective communication and collaboration across departments to support efficient manufacturing processes and quality standards.

The technician supports manufacturing and packaging operations by following procedures, maintaining equipment and materials, inspecting products and production areas, completing accurate documentation, identifying and escalating issues, and helping ensure production schedules and customer needs are met. The position carries out operations in compliance with cGMP, site SOPs, divisional policies, health and safety requirements, and Good Documentation Practices. It also contributes to investigations, corrective and preventive actions, continuous improvement, training, and process standard work.

The position is a regular, third-shift (night) role. The posting lists a salary range of $52,500–$82,700, with eligibility for an annual bonus and long-term incentive, if applicable. The position requires irregular hours to support multi-shift operations and/or weekends as needed. No relocation or travel is required, and visa sponsorship is not available.

Requirements

• High school diploma or equivalent.
• More than 2 years of experience in a GMP manufacturing facility.
• Robust understanding of cGMP requirements related to manufacturing and packaging execution.
• Demonstrated ability to work independently as a team member.
• Good attitude and interpersonal skills, with the ability to influence and support others through inclusion, feedback, and empowerment.
• Demonstrated ability to work with computerized and automated systems.
• Ability to lift up to 50 pounds.
• Willingness to work irregular hours to support multi-shift operations and/or weekends as needed.
• Correctable close-vision acuity equivalent to 20/20.
• Medical clearance and physical ability to pass annual occupational health evaluations for respirator use, including a PAPR.
• Ability to distinguish fine visual details, printed information, and product or component colors.

Nice To Haves

• Demonstrated leadership ability, peer training experience, and execution of productivity improvements.
• Experience in Continuous Improvement, Lean Manufacturing, Problem Solving, and/or Right First-Time methodologies.
• Basic SAP, MES, or electronic logbook knowledge from a production execution perspective.
• Outstanding communication skills within the direct team and across multiple shifts.

Responsibilities

• Operate and maintain manufacturing and packaging equipment to meet production standards while following GMPs and SOPs.
• Perform line clearance, cleaning, inspection, and required documentation.
• Complete basic equipment setup and perform and document equipment challenges according to current procedures.
• Maintain and transport processing equipment, materials, supplies, and products needed for manufacturing and packaging.
• Conduct visual inspections of products, packaging, and production areas during line clearance, in-process checks, repackaging, and material reintroduction.
• Monitor equipment performance and product quality; identify malfunctions and process issues, communicate and escalate them, and perform basic troubleshooting.
• Complete process-related documentation accurately and promptly in accordance with data integrity requirements and Good Documentation Practices.
• Identify potential production issues proactively and take steps to prevent or mitigate them.
• Organize, clean, and maintain the designated work area, including housekeeping, material segregation, and gowning compliance.
• Assist with daily coordination of manufacturing and packaging activities to meet production schedules and customer needs.
• Conduct operations in accordance with cGMP, site SOPs, divisional policies, health and safety policies, and required gowning and PPE procedures.
• Report and help resolve unsafe conditions; identify and report compliance, environmental, safety, and process deviations and escalate them appropriately.
• Complete EHS and quality compliance training and conduct routine production documentation reviews.
• Assist with investigations, root-cause determination, and CAPA implementation for personnel-related compliance discrepancies.
• Collaborate with peers and employees across the organization to achieve company, site, and departmental goals.
• Participate in continuous improvement, quality and safety investigations, projects, 5S, GEMBA, walkthroughs, and applicable operational or training initiatives.
• Train, develop, and mentor team members by sharing experience and best practices.
• Help develop and improve process standard work, and pursue and share operations knowledge and skills.

Benefits

• Annual bonus and long-term incentive, if applicable.
• Medical, dental, vision, healthcare, and other insurance benefits for employees and family.
• Retirement benefits, including 401(k).
• Paid holidays, vacation, compassionate days, and sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED