Technician (Process), Operations

MSD•Wilson, NC

10h

About The Position

The Technician (Process), Operations independently performs daily manufacturing and packaging production tasks in accordance with standard operating procedures, Good Manufacturing Practices (GMP), and production requirements. Under the Operations Manager’s guidance, the technician operates and sets up equipment, performs equipment challenges, monitors equipment and product quality, moves materials, maintains clean work areas, and completes routine troubleshooting. The role works with team members and other departments to support safe, timely production of high-quality products and to meet production schedules and customer needs. The technician maintains compliance with cGMP, site procedures, documentation and data-integrity requirements, health and safety policies, gowning requirements, and housekeeping standards. The role also contributes to investigations, corrective and preventive actions, continuous improvement, training, and operational projects, while sharing knowledge and helping improve standard work. This is a third-shift (night) role. Candidates must be willing to work irregular hours to support multi-shift operations and/or weekends as needed. The stated salary range is $52,500–$82,700, and the successful candidate may be eligible for an annual bonus and long-term incentive, if applicable. Benefits include medical, dental, vision, and other insurance benefits for employees and family, retirement benefits including a 401(k), paid holidays, vacation, and compassionate and sick days. No relocation or travel is required, and visa sponsorship is not offered.

Requirements

High school diploma or equivalent.
More than 2 years of experience in a GMP manufacturing facility.
Robust understanding of cGMP requirements related to manufacturing and packaging execution.
Demonstrated ability to work independently as a team member.
Good attitude and interpersonal skills, with the ability to influence and support others through inclusion, feedback, and empowerment.
Ability to work with computerized and automated systems.
Ability to lift up to 50 pounds.
Willingness to work irregular hours to support multi-shift operations and/or weekends as needed.
Correctable close-vision acuity equivalent to 20/20.
Medical clearance and physical ability to pass annual occupational-health evaluations for respirator use, including a PAPR (Powered Air-Purifying Respirator).

Nice To Haves

Demonstrated leadership ability, peer-training experience, and productivity-improvement execution.
Experience in Continuous Improvement, Lean Manufacturing, Problem Solving, and/or Right First-Time methodologies.
Basic SAP, MES, or electronic logbook knowledge from a production-execution perspective.
Outstanding communication skills within the direct team and across multiple shifts.

Responsibilities

Operate and maintain manufacturing and packaging equipment to meet production standards while following GMPs and SOPs.
Complete line clearance, cleaning, inspection, and required documentation.
Perform basic equipment setup and equipment challenges, documenting challenges according to current procedures.
Transport and maintain processing equipment, materials, supplies, and products needed for manufacturing and packaging.
Conduct visual inspections of products, packaging, and production areas during line clearance, in-process checks, repackaging, and material reintroduction.
Monitor equipment performance and product quality; identify malfunctions and process issues, communicate and escalate them, and perform basic troubleshooting.
Complete process documentation promptly and accurately in accordance with data-integrity and Good Documentation Practices requirements; review production documentation for compliance and right-first-time execution.
Identify potential production issues proactively and take steps to prevent or mitigate them, including issues unrelated to equipment.
Organize, clean, and maintain the work area, including housekeeping, material segregation, gowning, and personal protective equipment requirements.
Assist with coordination of manufacturing and packaging activities to support production schedules and customer needs.
Follow cGMP, site SOPs, divisional policies, personal conduct and attendance policies, and health and safety requirements.
Report compliance, environmental, safety, and process deviations and unsafe conditions; escalate issues to appropriate personnel.
Complete EHS and quality compliance training and participate in investigations, root-cause determination, and CAPA implementation for personnel-related compliance discrepancies.
Collaborate with colleagues across teams and organizational levels to achieve company, site, and departmental goals.
Participate in continuous-improvement, MPS, quality, safety, environmental, 5S, GEMBA, lean, and other operational initiatives and projects as required.
Train, develop, and mentor team members by sharing experience and best practices; help develop and improve process standard work.
Develop knowledge and skills in the assigned area and share operational knowledge with the team.
Support the site mission by helping ensure finished goods and services meet quality, cost, and schedule expectations.