Manager, Customer Sales

Cardinal Group Career•Denver, CO

About The Position

The Manager, Customer Sales (Customer Sales Manager, or CSM) joins Cardinal’s Centralized Services department (CX3) to support and manage a team of Customer Sales Specialists (CSS) responsible for leasing-process activities across multiple contracted communities. The manager helps ensure consistent, high-quality sales service across conventional, student housing, build-to-rent, and affordable housing communities. The team handles lead management and nurturing, tour scheduling, follow-ups, and management of AI leasing tools, including AI Renewals and the call center. The role partners with centralized leasing leadership to improve the leasing platform and develop standard operating procedures and processes for Cardinal’s centralized leasing model. It also contributes to exploration of tools, processes, and automation for future leasing operations. Work may be performed remotely or at the company’s Denver, Colorado headquarters, with close collaboration across the centralized services team and other stakeholders to provide excellent service to current and prospective residential customers. The position primarily involves office work, with potential exposure to apartment buildings, property amenities, and outdoor conditions. Local travel may be required, and overnight travel is required for company functions, training, property visits, and assigned special projects. Compensation in Colorado is listed as $60,000–$67,000 plus bonus potential.

Requirements

High school diploma or GED equivalent.
3–5 years of property management experience.
2–5 years of community manager experience.
2–5 years of experience leading four or more team members onsite or remotely.
Consistent professional customer service.
Excellent written communication skills, particularly concise short-form communication with relevant information.
Attention to detail and consistent accuracy.
Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
Ability to embody Cardinal Culture and Cardinal Core Values.
Ability to use hands to finger, type, handle, or feel, and to talk or hear; regularly stand, walk, reach, and climb, stoop, or squat; and often sit.
Ability to access all interior and exterior parts of properties and amenities and work indoors and outdoors in varying weather conditions.
Ability to push, pull, lift, carry, or maneuver office products and supplies weighing up to 20 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and adjustment of focus.
Availability for routine local travel and required overnight travel.

Nice To Haves

Bachelor’s degree.
Working knowledge of Yardi, Entrata, RealPage, and Knock.

Responsibilities

Manage a team of 5–6 Customer Sales Specialists and serve as the subject matter expert for assigned communities and their workflows.
Monitor team performance using data from AI platforms and property management software; track KPIs, identify coaching opportunities, and drive continuous improvement.
Collaborate with Cardinal leaders and handle challenging conversations with Customer Sales Specialists and upper leadership to address challenges and improve team efficiency.
Adapt to departmental process changes and work with AI partners and operations teams as needs evolve.
Analyze community performance and use data-driven insights to guide the Customer Sales Specialist team in alignment with organizational goals.
Prepare and communicate monthly performance reports for Portfolio Sales & Marketing Managers, Portfolio Managers, and centralized leasing leadership.
Build relationships with Sales & Marketing and other stakeholders to align centralized leasing efforts with portfolio goals.
Identify and communicate opportunities to improve workflows, centralized leasing tools, AI platforms, call center systems, and property management software.
Collaborate with the CX3 Data Analyst to ensure reports meet the needs of CX3 and onsite teams and provide insight into specialist activity and progress toward shared goals.
Partner with the CX3 Client Success Manager to support new or transitioning communities through onboarding communications, training, and AI tool implementation.
Promote collaboration among Customer Sales Specialists, onsite teams, and operational leadership to improve communication and partnerships.
Identify opportunities to scale, standardize, and innovate department processes to reduce onsite-team burden and increase asset value.
Participate in pitch meetings to advocate for centralized leasing services and support organizational change management.
Engage AI technology partners through service tickets, emails, and calls to optimize CX3 tools and contribute to centralized-services management decisions.
Assist in developing and implementing SOPs as leasing processes adapt to the centralized support model.
Represent Cardinal Group and its communities professionally in interactions with internal and external stakeholders and prospective residents.
Participate in department efforts to foster collaboration, culture, and belonging across a remote workforce.
Participate in required Cardinal U training, including completion and continued execution of the Cardinal Way of Leasing.
Perform other related duties as assigned by the supervisor.
Travel locally for training, client visits, or other work-related needs, and travel overnight for company functions, training, property visits, and assigned special projects.