Manager, Customer Sales

Cardinal Group Companies•Denver, CO

4d•$60,000 - $67,000

About The Position

The Manager, Customer Sales joins Cardinal Group’s Centralized Services department (CX3) to support and manage a team of Customer Sales Specialists (CSS) responsible for leasing processes across multiple contracted communities. The role oversees lead management, lead nurturing, tour scheduling, follow-ups, and AI leasing tools, including AI Renewals and the call center, to provide consistent, high-quality sales service. The manager partners with centralized leasing leadership on leasing-platform enhancements and the development of standard operating procedures and processes for Cardinal’s centralized leasing model, while exploring tools, processes, and automation to improve leasing services. This role is part of Cardinal Group’s new centralized services team. Work may be performed remotely or at the company’s Denver, Colorado headquarters. The manager works closely with team members to provide excellent customer service to prospective and current residential customers.

Requirements

High school diploma or GED equivalent.
Maintain a consistent level of professional customer service.
Excellent written communication skills, particularly concise short-form communication with relevant information.
Strong attention to detail and consistent accuracy.
Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
Ability to embody Cardinal Culture and Cardinal Core Values.

Nice To Haves

3–5 years of property management experience.
2–5 years of community manager experience.
2–5 years of experience leading 4 or more team members onsite or remotely.
Bachelor’s degree.
Working knowledge of Yardi, Entrata, RealPage, and Knock.

Responsibilities

Manage the leasing process for a team of 5–6 Customer Sales Specialists and serve as the subject matter expert for assigned communities and their workflows.
Monitor team performance using data from AI platforms and property management software, track KPIs, identify coaching opportunities, and drive continuous improvement.
Collaborate with Cardinal leaders and address challenges with Customer Sales Specialists and upper leadership to improve performance and team efficiency.
Adapt to departmental process changes and work with AI partners and operations teams as needs evolve.
Analyze community performance and use data-driven insights to guide the strategic direction of the team in alignment with organizational goals.
Prepare and communicate monthly performance reports for Portfolio Sales & Marketing Managers, Portfolio Managers, and Centralized Leasing leadership.
Build relationships with Sales & Marketing and other stakeholders to align centralized leasing efforts with portfolio goals.
Identify and communicate improvements to workflows, centralized leasing tools, AI platforms, call center systems, and property management software.
Collaborate with the CX3 Data Analyst to ensure reports serve CX3 and onsite teams and provide insights on specialist activity and progress toward shared goals.
Partner with the CX3 Client Success Manager to support new or transitioning communities, including onboarding communications, training, and AI tool implementation.
Promote collaboration among Customer Sales Specialists, onsite teams, and operational leadership.
Identify opportunities for scaling, standardization, and innovation that reduce onsite workload and increase the value of assigned assets.
Participate in internal pitch meetings to advocate for centralized leasing services and support organizational change management.
Work with AI technology partners through service tickets, emails, and calls to optimize CX3 tools and contribute to strategic decisions.
Assist in developing and implementing SOPs that adapt leasing processes to the centralized support model.
Represent Cardinal Group and its communities professionally when interacting with internal and external stakeholders and prospective residents.
Participate in department-led efforts to support collaboration, culture, and belonging across a remote workforce.
Complete Cardinal U training as required, including ongoing execution of the Cardinal Way of Leasing.