Manager - Convention Services

Wynn Resorts•Las Vegas, NV

11h

About The Position

The Manager - Convention Services serves as the primary group contact and event facilitator for program planners after a signed contract is received, primarily supporting groups of 500 or more at peak. The role is also the primary source of event information for hotel operations and reviews hotel facilities and services with clients. The manager oversees group billing from initial setup and advance-deposit collection through charge review and final settlement; works with the Hotel Credit Department on credit applications, estimates, and deposits; manages room blocks, reservations, pickup, and cutoff deadlines; and coordinates pre-planning visits and meeting-event orders. The role arranges technical requirements and coordinates hotel partners and vendors to support meeting-space and onsite needs, including internet, telecommunications, business-center equipment, shipping, handling, and safety and security protocols. Working with the Meeting Concierge and hotel departments, the manager facilitates group requests and changes, coordinates operational needs across the hotel, communicates anticipated large-group movements, and distributes a Group Resume outlining operational requirements to affected department heads. The manager also oversees VIP experiences, including arrival greetings, guestroom advancement, and reservations, and builds client relationships throughout the year by assisting with off-program requests. Other duties may be assigned by the Assistant Directors or Executive Director of Convention Services.

Requirements

2–4 years of experience as a Convention Services Manager at a major hotel convention.
Problem-solving skills.
Good communication skills.
Ability to multitask and adhere to strict work-completion timelines.
Ability to work with internal and external clients.

Nice To Haves

Experience with Delphi, Opera, and Passkey.
A degree in Hotel Management, Marketing, or Business Administration.

Responsibilities

Serve as the primary group contact and event facilitator for program planners after receipt of a signed contract, primarily for groups of 500 or more at peak.
Serve as the primary source of event information for hotel operations and review hotel facilities and services with clients.
Manage group billing, including initial setup, advance deposits, review of posted charges, and settlement of balances.
Work with the Hotel Credit Department on credit applications, group-charge estimates, and required deposits.
Monitor room pickup and manage group room blocks by adding or cutting rooms as needed.
Manage reservation cutoff dates and communicate deadlines to program contacts.
Organize initial room reservations and communicate group changes through departure.
Plan and coordinate group pre-planning visits.
Create and distribute Meeting Event Orders communicating group requirements for meeting-space events.
Order technical requirements for meeting spaces.
Coordinate group needs with hotel partners, including meeting-space internet, telecommunications, business-center equipment, shipping, and handling.
Ensure vendors follow appropriate safety and security protocols for onsite operations.
Work with the Meeting Concierge to facilitate onsite group requests and meeting-space changes.
Coordinate hotel-wide operational requirements, including luggage assistance for group arrivals and departures, room drops, group check-in or VIP pre-keys, and reservations for restaurants, shows, spa or salon, golf, and cabanas.
Communicate anticipated large-group movements that may affect hotel operations.
Create and distribute a Group Resume outlining group operations to department heads in affected areas.
Oversee VIP experiences throughout guests' stays, including meet-and-greet arrivals, advancement of VIP guestrooms, and hotel reservations.
Build client relationships year-round by assisting with off-program requests, such as hotel-friendly rates and reservations.
Perform other duties and responsibilities as requested by the Assistant Directors of Convention Services and the Executive Director of Convention Services.