Catering & Convention Services Manager

Marcus Clayton LLC•Clayton, MO

2d•Onsite

About The Position

Le Meridien St Louis Clayton is hiring for a Catering and Convention Services Manager. This role is for individuals who believe exceptional events are built on thoughtful planning, genuine hospitality, and attention to detail. Every meeting, wedding, banquet, and social gathering is an opportunity to create an UNMATCHED MOMENT. Strong client relationships are built on trust, communication, and follow-through. Successful events require collaboration between Sales, Catering, Banquets, Culinary, Front Office, and hotel leadership. Details matter, from the first client conversation to the final event breakdown. Great hospitality means anticipating needs, finding solutions, and delivering on promises. The best events happen when a team shares a common vision and takes pride in bringing it to life.

Requirements

Previous experience in hotel catering, convention services, event planning, banquet operations, or hospitality sales required.
Knowledge of banquet event orders, event diagrams, room setups, menu planning, and event execution.
Understanding of banquet service standards, food and beverage operations, and event logistics.
Strong written and verbal communication skills, including the ability to prepare detailed event documentation.
Strong organizational, project management, and time-management skills.
Ability to manage multiple events, deadlines, and competing priorities effectively.
Proficiency with Microsoft Office and the ability to learn hotel sales, catering, and event management systems.
Strong interpersonal skills and the ability to establish productive relationships with clients and internal teams.
Ability to review event details, invoices, and related documentation for accuracy.
Professional problem-solving skills and the ability to make sound decisions under pressure.
Ability to work flexible hours, including evenings, weekends, and holidays, based on event schedules and business needs.
Ability to work in a dynamic hotel environment with frequent interaction among clients, guests, vendors, and hotel associates.
Ability to move throughout meeting rooms, banquet spaces, guest areas, and back-of-house operations.
Ability to stand and walk for extended periods during site visits, event setup, and event execution.
Ability to occasionally bend, reach, lift, push, pull, or move event materials, supplies, and equipment as needed.
Ability to use computers, telephones, and other office equipment for extended periods.
Ability to work in a fast-paced environment while maintaining professionalism, organization, and attention to detail.
Ability to adjust schedules as needed to support client meetings, event preparations, and onsite event requirements.

Nice To Haves

Previous experience coordinating meetings, conferences, weddings, banquets, or social events preferred.
Hotel or full-service hospitality experience strongly preferred.
Knowledge of Marriott sales systems preferred.

Responsibilities

Planning, coordinating, and executing catered events, meetings, conferences, weddings, and social functions from initial planning through completion.
Serving as the primary point of contact for clients after the sales handoff, building strong relationships and ensuring their expectations are understood and met.
Conducting client planning meetings, site visits, menu reviews, and event detail discussions to create a seamless experience.
Preparing detailed banquet event orders (BEOs), event resumes, room diagrams, and other operational documents to communicate event requirements.
Coordinating with Banquets, Culinary, Sales, Audio-Visual, Housekeeping, Front Office, and other departments to ensure every detail is executed properly.
Managing event timelines, room setups, menus, special requests, audiovisual needs, and other event specifications.
Reviewing event orders with operational teams and communicating updates or changes clearly and promptly.
Monitoring event execution, responding to client needs, and resolving challenges in real time.
Managing client expectations while identifying opportunities to enhance the event experience and exceed expectations.
Reviewing event billing, changes, and final charges for accuracy and working with clients and internal teams to resolve discrepancies.
Supporting revenue goals through thoughtful upselling, menu enhancements, and additional event services when appropriate.
Maintaining accurate records, meeting deadlines, and managing multiple events and priorities simultaneously.
Gathering client feedback and following up after events to strengthen relationships and encourage repeat business.
Taking ownership of the details that make an event feel effortless to the client, even when significant coordination happens behind the scenes.