Catering & Convention Services Manager
About The Position
Le Meridien St Louis Clayton is hiring for a Catering and Convention Services Manager. This role involves planning, coordinating, and executing a variety of events including catered events, meetings, conferences, weddings, and social functions from initial planning through completion. The manager will serve as the primary point of contact for clients after the sales handoff, building strong relationships and ensuring their expectations are understood and met. Key responsibilities include conducting client planning meetings, site visits, menu reviews, and event detail discussions to create a seamless experience. The role requires preparing detailed banquet event orders (BEOs), event resumes, room diagrams, and other operational documents. Coordination with various hotel departments such as Banquets, Culinary, Sales, Audio-Visual, Housekeeping, and Front Office is crucial for proper execution. The manager will also monitor event execution, respond to client needs, resolve challenges in real time, and review event billing for accuracy. Supporting revenue goals through upselling and menu enhancements is also part of the role, as is maintaining accurate records and gathering client feedback for repeat business.
Requirements
- Previous experience in hotel catering, convention services, event planning, banquet operations, or hospitality sales required.
- Knowledge of banquet event orders, event diagrams, room setups, menu planning, and event execution.
- Understanding of banquet service standards, food and beverage operations, and event logistics.
- Strong written and verbal communication skills, including the ability to prepare detailed event documentation.
- Strong organizational, project management, and time-management skills.
- Ability to manage multiple events, deadlines, and competing priorities effectively.
- Proficiency with Microsoft Office and the ability to learn hotel sales, catering, and event management systems.
- Strong interpersonal skills and the ability to establish productive relationships with clients and internal teams.
- Ability to review event details, invoices, and related documentation for accuracy.
- Professional problem-solving skills and the ability to make sound decisions under pressure.
- Ability to work flexible hours, including evenings, weekends, and holidays, based on event schedules and business needs.
Nice To Haves
- Previous experience coordinating meetings, conferences, weddings, banquets, or social events preferred.
- Hotel or full-service hospitality experience strongly preferred.
- Knowledge of Marriott sales systems preferred.
Responsibilities
- Planning, coordinating, and executing catered events, meetings, conferences, weddings, and social functions from initial planning through completion.
- Serving as the primary point of contact for clients after the sales handoff, building strong relationships and ensuring their expectations are understood and met.
- Conducting client planning meetings, site visits, menu reviews, and event detail discussions to create a seamless experience.
- Preparing detailed banquet event orders (BEOs), event resumes, room diagrams, and other operational documents to communicate event requirements.
- Coordinating with Banquets, Culinary, Sales, Audio-Visual, Housekeeping, Front Office, and other departments to ensure every detail is executed properly.
- Managing event timelines, room setups, menus, special requests, audiovisual needs, and other event specifications.
- Reviewing event orders with operational teams and communicating updates or changes clearly and promptly.
- Monitoring event execution, responding to client needs, and resolving challenges in real time.
- Managing client expectations while identifying opportunities to enhance the event experience and exceed expectations.
- Reviewing event billing, changes, and final charges for accuracy and working with clients and internal teams to resolve discrepancies.
- Supporting revenue goals through thoughtful upselling, menu enhancements, and additional event services when appropriate.
- Maintaining accurate records, meeting deadlines, and managing multiple events and priorities simultaneously.
- Gathering client feedback and following up after events to strengthen relationships and encourage repeat business.
- Taking ownership of the details that make an event feel effortless to the client, even when significant coordination happens behind the scenes.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
